Community & Customer Success Coordinator

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TYPE OF WORK

Full Time

SALARY

$500/month

HOURS PER WEEK

TBD

DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

We are looking for a friendly, professional, and highly organized Community & Customer Success Coordinator to support the daily operations of Life of Sherell LLC.

This role is responsible for providing exceptional customer support, engaging with our online community, assisting with digital products and events, and ensuring every customer has a positive experience with our brand.

The ideal candidate enjoys helping people, solving problems, and creating a welcoming community.

Responsibilities

* Respond to customer emails and support requests
* Monitor and reply to social media messages
* Assist members with digital products and online courses
* Answer basic questions about events, workshops, and mentorship programs
* Help onboard new customers and community members
* Manage customer records and support documentation
* Track customer issues until resolved
* Monitor Facebook groups and online communities
* Escalate important concerns when needed
* Collect testimonials and customer feedback
* Assist with event registration and attendee communication
* Maintain a positive and professional customer experience

Required Skills

* Excellent written English
* Strong communication skills
* Customer service experience
* Organization and attention to detail
* Google Workspace
* Microsoft Office
* Ability to multitask
* Professional email etiquette
* Reliable internet connection
* Ability to work independently

Preferred Skills

* Facebook Group moderation
* Kajabi, Stan Store, or course platform experience
* CRM experience
* Canva
* ChatGPT or AI tools
* Community management
* Social media customer support

We’re Looking For Someone Who Is…

* Friendly
* Patient
* Professional
* Organized
* Positive
* Empathetic
* Resourceful
* Dependable

Application Instructions

Please include:

* Resume
* Short introduction
* Customer service experience
* Availability
* Expected hourly rate

Begin your application with:

“People First.”

SKILL REQUIREMENT
Social Media Management Customer Service
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