Instagram DM Support & Customer Experience for Coaching Brand

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

N/A

: HOURS PER WEEK

30

: DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

We run a coaching program that helps parents support their children through developmental challenges. Most of the families we work with reach out to us through social media, looking for guidance and hope. You'd be the person who meets them there.

This is a customer-experience role at heart. You'll own our social media DMs and email inbox, reading each parent's situation, answering their questions warmly and accurately, and making sure every person who reaches out gets a same-day reply and no one slips through. When something needs the founder or a team member, you'll know how to flag it. There are no sales calls and no cold outreach. The whole thing happens in writing, and the parents on the other end are often anxious and overwhelmed, so warmth and patience matter more here than a hard sell. We are not looking for an aggressive closer. To apply for this role, start your reply with the word "Picky."

Once you're trained and comfortable, we'll layer in some light video work, simple post-processing of our recorded calls and replays (trimming and basic edits, not high-end production), plus general inbox and VA tasks as they come up.

What we're looking for:

- Excellent written English, clear, natural, and kind
- Real customer-service or support experience, especially handling a high-volume inbox or DMs
- Sound judgment, you can read a conversation, find answers on your own, and bring solutions instead of only questions
- Comfort working during US business hours, with some flexibility during busy launch periods
- A willingness to learn our programs and our voice (we'll train you)

Nice to have:

- Experience in coaching, online education, or the creator space
- Basic video editing for simple trims and clips
- If you're in the Philippines or a similar time zone and open to processing video overnight (PST time) so replays are ready by morning, that's a real plus

This starts as a contract with a paid trial on real tasks, and for the right person it can grow into a long-term, full-time role with more ownership and responsibility over time.

To apply, tell us:
1. A little about your customer-service experience.
2. What are your working hours? Please convert them to PST and show the converted times.
3. What is your current availability in hours per week?
4. A parent messages you saying their child is nonverbal and they're worried. What is the first thing you would say or ask, and how would you guide the conversation?
5. Do you have experience editing simple videos, basic trims and clips? If so, which tools have you used?
6. Describe the best customer service you have ever received. What made it special?

We'll review submissions and reach out to the people who feel like a strong fit.

SKILL REQUIREMENT

Email Support Chat Support Social Media Engagement

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0015
Controller Execution Time ( Jobseekers / Job )	0.0205
Total Execution Time	0.0229

GET DATA

No GET data exists

MEMORY USAGE

1,501,600 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Instagram-DM-Support-Customer-Experience-for-Coaching-Brand-1695581

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0088 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1695581 LIMIT 1
0.0005	SELECT * FROM `employers` WHERE `employer_id` = 958270 LIMIT 1
0.0015	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1695581 AND `misc`.`id` IS NULL
0.0012	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-09',ej.date_added) duration_days, DATEDIFF('2026-09-09',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-09',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1695581'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1695581
0.0008	`UPDATE employer_jobs SET hit_counts = '*Jul-24-2026=2Jul-26-2026=227Jul-27-2026=12Jul-28-2026=6Jul-29-2026=5Jul-30-2026=1Aug-03-2026=1Aug-04-2026=1Aug-05-2026=1Aug-08-2026=2Aug-11-2026=1Aug-16-2026=2Aug-18-2026=1Aug-19-2026=1Aug-20-2026=1Aug-22-2026=2Aug-24-2026=3Aug-25-2026=1Aug-26-2026=5Aug-27-2026=1Aug-29-2026=1Sep-04-2026=170Sep-05-2026=823*Sep-09-2026=1' WHERE job_id= '1695581'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=252Aug-2026=24**Sep-2026=994' WHERE job_id= '1695581'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1695581' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1695581
0.0005	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '958270' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0005	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788947112
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Instagram-DM-Support-Customer-Experience-for-Coaching-Brand-1695581
csrf-token	1ada06435845672176af22c99e24f91f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT

Instagram DM Support & Customer Experience for Coaching Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?