Pacific Mind Health

Mental Health Enrollment/New Patient Coordinator

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: TYPE OF WORK

Full Time

: SALARY

$6 to $8 p/hr

: HOURS PER WEEK

40

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

Job Title: Enrollment Specialist, Intake Coordinator, Patient Care Coordinator, New Client Coordinator

Location: Virtual
Employment Type: Full-Time

About the Job
Pacific Mind Health is an established outpatient mental health practice seeking a detail-oriented, reliable, and compassionate professional to join our virtual team. We are committed to providing a patient-centered healthcare experience built on respect, integrity, teamwork, and exceptional service.

As a Patient Intake & Care Coordinator, you will play a critical role in helping patients access care by supporting the new patient journey from initial inquiry through scheduling and onboarding. This position requires strong communication skills (English), attention to detail, and the ability to provide a professional and compassionate experience for patients seeking mental health services.

Your work will directly support timely access to high-quality care by ensuring accurate patient enrollment, efficient scheduling, insurance verification, and seamless coordination between patients, providers, and internal teams.

This is a full-time remote position, working Monday through Friday, approximately 40 hours per week. Candidates must be available during Pacific Standard Time (PST) hours.

Key Responsibilities
• Conduct new patient screenings and intake assessments (mental health experience required).
• Serve as the first point of contact for prospective and new patients, providing a welcoming and supportive experience.
• Communicate with patients regarding available services, including Interventional Psychiatry treatments such as TMS and Spravato.
• Gather and accurately document patient demographic, clinical, and insurance information.
• Coordinate and schedule initial consultations, follow-up appointments, and procedures.
• Verify patient insurance eligibility, benefits, coverage requirements, and financial responsibilities.
• Review and collect required patient intake forms, consent forms, and supporting documentation.
• Follow up with patients regarding incomplete paperwork, missing information, or outstanding requirements.
• Assist patients with questions regarding practice policies, procedures, services, and next steps in their care journey.
• Collaborate closely with clinical and administrative teams to ensure efficient patient transitions and high-quality care coordination.
• Maintain accurate records within electronic medical record (EMR) systems and related platforms.
• Support improvements to intake workflows, scheduling processes, and overall patient experience.
• Perform additional administrative responsibilities as assigned.

Qualifications
• 3+ years of recent mental health medical office experience required.
• Minimum of 1 year of experience in patient intake, enrollment, care coordination, or new patient onboarding.
• Licensed nurse or clinical healthcare background preferred.
• Experience with mental health services, psychiatric practices, or specialty healthcare settings strongly preferred.
• Excellent verbal and written communication skills in English.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Ability to provide compassionate, professional, and patient-focused experience.
• Reliable high-speed internet connection required.

Additional Skills & Competencies
• Communication: Clear, professional verbal and written (English) communication with patients, providers, and external vendors through phone, email, and virtual platforms.
• Patient Experience: Ability to build trust with patients, explain processes clearly, and provide support throughout the intake and scheduling experience.
• Self-Motivation & Accountability: Proactive, adaptable, and comfortable working independently as part of a remote healthcare team.
• Organization & Time Management: Ability to prioritize tasks, manage deadlines, and maintain accuracy while handling multiple patient requests.
• Tech Proficiency: Comfortable using:
• Electronic Medical Records (EMR) systems (e.g., Tebra, Kipu, DrChrono)
• Google Workspace (Docs, Sheets, Drive)
• CRM, phone system and workflow management tools (e.g., Asana, HubSpot, Dialpad)
• Dropbox and other cloud-based tools
• HIPAA Compliance: Strong understanding of patient privacy, confidentiality, and healthcare compliance requirements.
• Patient Insurance & Financial Communication: Ability to explain insurance benefits, patient financial responsibilities, and billing-related questions in a clear and professional manner.

Applications Instructions
If you are interested in this opportunity, we kindly ask that you submit a brief video introduction that includes:

• A short introduction about yourself.
• Your current role or professional background.
• An overview of your relevant experience and qualifications.
• What you are looking for in your next role.
• Why are you interested in Pacific Mind Health.
• Why you believe you are a strong fit for this position.
• Your availability, preferred working hours, and time zone.

In addition to your video submission, please complete your application through the OnlineJobs.ph platform.

You may submit your video through email at ---------- or provide a secure video link through Dropbox, Google Drive, or another file-hosting platform.

We appreciate your interest in joining Pacific Mind Health and look forward to reviewing your application. Qualified candidates will be contacted to schedule an interview.

About Pacific Mind Health
Our mission is to deliver exceptional, patient-centered mental health care through innovation, compassion, and evidence-based treatments. We foster a supportive and inclusive environment, where both our patients and tea ---------- mbers can thrive. Our goal is to be an oasis of healing and a sanctuary of hope, empowering individuals to achieve whole-person wellness.

We embrace understanding, flexibility, and responsiveness as we provide compassionate and empathetic care, leveraging the latest advancements in Psychiatry. Our goal is to improve mental health outcomes, reduce stigma, and provide comprehensive treatment options tailored to each patient’s needs.

Our Values
• Compassion – Empathetic, Patient-Centered Care
• Growth – Continuous Learning & Employee Development
• Integrity – Honesty, Trust, & Ethical practices
• Teamwork – Collaboration & Respect
• Excellence – Raising the Standard of Care

Work with us to help people Feel Better. Live Better.

SKILL REQUIREMENT

Healthcare Patient Care

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Pacific Mind Health

Mental Health Enrollment/New Patient Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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