Call Center Manager — US Healthcare Outbound (Remote, PH, Night Shift)

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: TYPE OF WORK

Full Time

: SALARY

$2,200/mo base + $300 performance bonus

: HOURS PER WEEK

48

: DATE UPDATED

Jul 23, 2026

JOB OVERVIEW

We run a high-volume outbound call center for a US health tech company. Our current ops manager is drowning in numbers. We’re looking for the person who lives in the data — the one who opens a dashboard at 8am and can tell you why yesterday’s CV rate dropped 12?fore their coffee is done.

You’ll own:
• Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
• Weekly client-facing performance reports and live Zoom calls with US clients
• Agent discipline: attendance, adherence, PIPs, and firing when needed
• Working directly with our trainer/QA lead to close gaps you see in the data

You must have:
• 4+ years managing outbound call centers (healthcare, insurance, or lead-gen preferred)
• Fluent, confident English — you’ll be on calls with US clients weekly
• Built and maintained your own dashboards in Sheets/Looker/Power BI/dialer-native
• Deep experience with at least one of: Five9, CallTools, Convoso, ReadyMode, V ----------
• The stomach to fire underperformers with proper documentation

Compensation: $2,200/mo base + $300 performance bonus + 13th-month + night-shift differential. Full-time, US Eastern hours.

How to apply — required: Reply with (1) the 3 KPIs you tracked at your last role and their current values, (2) a screenshot or link to any dashboard you personally built, (3) a 90-second Loom introducing yourself in English. Applications without all three will not be reviewed.

Send your answers, and supporting files to ---------- with the subject line Call Center Manager— [Your Name]. Applications missing any of the three required answers will not be reviewed.

SKILL REQUIREMENT

Bpo Operations Management Call Center Operations Management Outbound Calls

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Call Center Manager — US Healthcare Outbound (Remote, PH, Night Shift)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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