E-commerce Dispute Manager / Chargeback Specialist

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: TYPE OF WORK

Part Time

: SALARY

4

: HOURS PER WEEK

5

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

About the Role

We are looking for an experienced E-commerce Dispute Manager to manage chargebacks and payment disputes for several of our online stores.

Our current dispute rate is higher than desired. We need someone who can investigate cases, collect the correct evidence, submit strong dispute responses and help identify the causes behind recurring disputes.

This is a long-term, part-time position for someone who can work independently and take full responsibility for all dispute deadlines.

Working Hours and Salary
-Approximately 5 hours per week
-Salary: $4 per hour
-Flexible working hours
-All disputes must be handled before their deadlines
-Possibility of more hours in the future based on performance

Key Responsibilities
-Monitor new payment disputes and chargebacks
-Respond to all disputes before the deadline
-Investigate orders, tracking information and customer communication
-Collect and organise supporting evidence
-Write clear and convincing dispute responses
-Upload evidence to payment provider portals
-Maintain an accurate dispute tracker
-Follow up on pending and resolved disputes
-Analyse the main reasons customers create disputes
-Recommend improvements to reduce future dispute rates
-Provide a short weekly performance report

Requirements
-Demonstrable experience managing e-commerce disputes and chargebacks
-You must be able to provide examples or explain previous dispute cases you handled
-Experience with platforms such as Stripe, PayPal, Shopify Payments, Klarna or similar providers
-Strong written English
-Excellent attention to detail
-Able to meet strict deadlines
-Strong investigation and problem-solving skills
-Comfortable working with spreadsheets and online dashboards
-Able to work independently without constant supervision
-Reliable computer and stable internet connection

Applicants without previous dispute or chargeback experience will not be considered.

What We Are Looking For

We are looking for someone who does not use the same copied response for every dispute.

You must be able to:

-Create a case-specific response for every dispute
-Determine which evidence is strong and relevant
-Recognise recurring problems and patterns
-Proactively request missing information
-Keep accurate records
-Take responsibility for deadlines and results

Performance Indicators

Your performance will be evaluated based on:

-Percentage of disputes answered before the deadline
-Quality of submitted evidence
-Dispute win rate
-Accuracy of the dispute tracker
-Ability to identify preventable disputes
-Quality of weekly reporting

How to Apply

Please answer all questions below:

1 How many years of experience do you have with disputes and chargebacks?

2 Which payment platforms have you worked with?

3 How many disputes did you manage per week or month?

4 What was your approximate dispute win rate?

5 Please describe one dispute that you successfully won.

6 How would you respond to an “item not received” dispute when tracking shows the order was delivered?

7 How would you help us reduce our overall dispute rate?

8 Are you available for approximately 5 hours per week?

9 Do you agree with the rate of $4 per hour?

Please start your application with your favorite fruit so we know you have read the complete job post.

Applications without clear and demonstrable dispute experience or without answers to all questions will not be considered.

SKILL REQUIREMENT

Shopify Ecommerce Chargeback Analysis

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E-commerce Dispute Manager / Chargeback Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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