Customer Service Representative - Manufacturing Kitchen Equipment

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TYPE OF WORK

Any

SALARY

PHP 30,000 - 35,000

HOURS PER WEEK

40

DATE UPDATED

Jul 23, 2026

JOB OVERVIEW

HYBRID WORK IN CEBU CITY

Job Summary:
We are seeking a friendly, organized, and customer-focused Customer Service Representative to support our clients throughout every stage of their project and order journey. In this role, you will serve as the primary point of contact for customers, providing updates on orders and projects, coordinating with internal teams, resolving inquiries, and ensuring an exceptional customer experience from initial contact through project completion.

To be successful in this role, candidates must have prior experience in the commercial food service industry, preferably supporting businesses that manufacture, design, supply, or install commercial kitchen equipment for the US market.

Responsibilities:
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, orders, project status, lead times, and delivery schedules.
• Coordinate closely with the Sales, Project Management, Operations, and Production teams to provide timely updates to customers.
• Process customer orders, schedule deliveries or service requests, and ensure all documentation is accurate.
• Resolve customer concerns professionally, escalating complex issues when necessary.
• Maintain accurate customer records, notes, and order details within the CRM and internal systems.
• Follow up with customers to ensure satisfaction and provide ongoing support throughout the project lifecycle.
• Assist with administrative tasks and other customer service responsibilities as assigned.
• Build strong customer relationships by delivering responsive, knowledgeable, and solution-oriented service.

Qualifications
• Required: Previous experience as a Customer Service Representative supporting companies in the commercial food service industry.
• Required: Experience working with businesses involved in the manufacturing, distribution, design, or installation of commercial kitchen equipment, preferably serving the US market.
• Strong understanding of commercial kitchen equipment, food service operations, or kitchen project workflows is highly preferred.
• Excellent verbal and written English communication skills.
• Strong organizational skills with the ability to manage multiple customer requests simultaneously.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Detail-oriented, proactive, and committed to delivering exceptional customer service.

HOW TO APPLY
1. Tell us about working as Customer Service Representative for a company that manufactures, designs, supplies, or installs commercial kitchen equipment.
2. What types of commercial kitchen equipment or service products have you worked with?
3. Which tools, software, CRM, ERP, or order management systems have you used?
4. Kindly provide an accessible link of your updated resume /cv.

SKILL REQUIREMENT
Customer Support Management Customer Service Order processing
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