Property Rental Operations Support

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Jul 23, 2026

JOB OVERVIEW

Property Operations Support/Onboarding Specialist
Position Summary
The Property Operations Support Specialist ensures Global properties are operating efficiently and consistently deliver an exceptional guest experience. This role supports day-to-day operations, coordinates vendors, tracks maintenance, monitors property performance, and helps maintain service level agreements (SLAs). Supports launching of newly acquired properties.
Key Responsibilities
Monitor daily property operations across all markets.
Coordinate maintenance requests with local vendors.
Track work orders until completed.
Ensure properties meet VOW quality standards.
Monitor Guesty dashboards for operational issues.
Coordinate housekeeping schedules and inspections.
Maintain inventory of supplies and replacement items.
Escalate guest issues requiring immediate attention.
Track property KPIs including:
Guest ratings
Response times
Maintenance completion
Occupancy
Operational costs
Update SOPs and operational documentation.
Support launch of newly acquired properties.
Coordinate onboarding from signed agreement through first booking.
Ensure tax registrations and licenses are complete.
Launch properties across multiple booking platforms.
Qualifications preferred
2+ years in hospitality, vacation rentals, or property management
Strong organizational skills
Experience with Guesty, Airbnb, VRBO, or similar platforms preferred
Excellent communication
Detail-oriented and proactive
Comfortable managing multiple properties simultaneously
Success Metrics
95%+ maintenance completed within SLA
Guest ratings above 4.8
Vendor response within established timelines
Property readiness before every guest arrival
Minimal operational escalations
Properties launched on schedule
Zero critical onboarding issues
Complete onboarding documentation

SKILL REQUIREMENT

Short Term Rentals Airbnb Operation Management

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Property Rental Operations Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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