Sales Support VA – Adobe Illustrator & Customer Orders

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TYPE OF WORK

Full Time

SALARY

$800-$1000 PM

HOURS PER WEEK

40

DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

**Job Title: Sales Support & Adobe Illustrator Virtual Assistant**

**Job Overview**

We are looking for a highly organized and detail-oriented **Sales Support Virtual Assistant** to work directly with our primary salesperson.

This is not primarily a cold-calling role. Most of your time will be spent supporting active sales opportunities and customer orders by preparing invoices, creating and editing artwork in Adobe Illustrator, communicating with clients, and making sure order details are complete and accurate.

The ideal candidate has excellent written and spoken English, strong Adobe Illustrator skills, professional customer-service abilities, and experience using a CRM. You must be comfortable managing multiple orders and following each project from the initial request through customer approval.

Experience with screen printing, embroidery, apparel decoration, or promotional products is a strong advantage.

**Primary Responsibilities**

* Work directly with the primary salesperson to support customer orders and sales opportunities
* Create estimates, quotes, invoices, and sales orders
* Enter accurate product, quantity, size, color, pricing, and decoration information
* Create, edit, resize, and prepare customer artwork in Adobe Illustrator
* Create basic apparel and promotional product mockups
* Send artwork proofs, invoices, and order details to clients
* Follow up with customers to confirm that artwork, quantities, sizes, colors, products, and deadlines are correct
* Make requested revisions and communicate updates clearly
* Keep customer records, opportunities, and follow-up tasks updated in the CRM
* Organize customer emails, artwork files, order information, and approvals
* Write basic customer emails, follow-up messages, and sales copy
* Coordinate with the salesperson to ensure orders are ready for production
* Identify missing information or possible order errors before an order moves forward
* Follow up with warm leads and past customers when assigned
* Assist with occasional outbound sales emails and phone calls
* Help reactivate previous customers through organized follow-up campaigns

**Required Skills**

* Excellent spoken and written English
* Strong proficiency in Adobe Illustrator
* Experience creating invoices, estimates, or sales orders
* Experience using a CRM
* Strong customer-service and phone communication skills
* Ability to write clear and professional customer emails
* Exceptional attention to detail
* Strong organizational and time-management skills
* Ability to manage multiple customer orders and deadlines
* Ability to follow instructions, check work carefully, and ask questions when information is unclear
* Reliable computer, internet connection, and quiet work environment

**Preferred Experience**

* Screen printing, embroidery, heat transfer, or apparel decoration
* Promotional products or branded merchandise
* Creating apparel artwork and customer mockups
* Print-ready artwork preparation
* Email marketing platforms
* Customer reactivation and warm-lead follow-up
* Working as a sales assistant, account coordinator, or customer service representative

**Performance Expectations and KPIs**

Performance will be evaluated based on:

* Accuracy of invoices, quotes, product information, and order details
* Accuracy and quality of Adobe Illustrator artwork
* Timely completion of quotes, proofs, invoices, and revisions
* Customer follow-ups completed within one business day
* All customer approvals and order details documented before production
* CRM records and follow-up tasks kept current
* Minimal preventable order errors
* Clear and professional customer communication
* Ability to prioritize urgent orders and meet deadlines
* Reliable attendance and consistent availability
* Successful follow-up with assigned warm leads and past customers

**What Success Looks Like**

A successful person in this role helps the salesperson stay focused on selling by taking ownership of the administrative, artwork, and customer follow-up portions of the sales process.

You will make sure customers receive accurate information, artwork is prepared correctly, invoices are complete, and every order is carefully reviewed before it moves into production.

**How to Apply**

Please include:

1. Your resume
2. A short voice recording introducing yourself in English
3. Examples of your Adobe Illustrator work
4. A description of your experience creating invoices, estimates, or sales orders
5. The CRM and email marketing platforms you have used
6. Any experience you have with screen printing, embroidery, apparel, or promotional products
7. The word **ACCURATE** in your application subject line so we know you read the complete posting

Please also answer:

* How do you make sure an invoice or customer order is accurate?
* What types of projects have you completed in Adobe Illustrator?
* How would you handle a customer who has not approved their artwork or confirmed their order details?

SKILL REQUIREMENT
Illustrator English Speaking Email Copywriting
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