Legal Intake & Client Care Specialist

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: TYPE OF WORK

Full Time

: SALARY

PHP 45,000 plus PHP 15,000/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 22, 2026

JOB OVERVIEW

Legal Intake & Client Care Specialist — UK Law Firm (Remote, Philippines)

Location: Remote (Philippines-based)
Engagement: Independent Contractor / Self-Employed
Schedule: Full-time, UK business hours — approx. 4:00 PM – 1:00 AM Philippine Time (adjusts slightly with UK daylight saving)
Monthly Rate: PHP 45,000 starting rate + performance bonus of up to PHP 15,000/month (paid quarterly, from month 4) — up to PHP 60,000/month effective earnings
Start Date: Immediate

About Us

We are an established, fast-growing UK law firm. Our senior solicitors are busy, and we need a sharp, reliable professional to keep enquiries, follow-ups, and diaries running smoothly — someone who becomes the dependable link between our lawyers and our clients.

This is a long-term role. We are looking for someone to grow with us: if this first hire goes well, we plan to build a small Philippines-based support team, and we would want you at the centre of it.

What You'll Do

Client intake calls: Speak with prospective clients by phone, gather the key facts of their enquiry, and log everything accurately in our CRM.
Proactive follow-ups: Call and email existing clients to chase outstanding documents, share updates, and keep cases moving.
Diary management: Book consultations and manage the daily calendars of our UK solicitors.
HubSpot CRM: Create tasks, log call notes, move deals through pipeline stages, and keep records clean.
Admin support: Email triage, routine correspondence, and general workflow support for senior legal staff.

Who We're Looking For

Excellent spoken and written English — a clear, confident, professional telephone manner. You will speak directly with UK clients every day.
Experience in a fast-paced professional environment — legal intake, BPO voice accounts (UK/US), insurance, financial services, or similar high-volume client-facing work.
Hands-on CRM experience — HubSpot preferred; Salesforce, Zoho, or similar considered.
Calendar tools — confident with Google Workspace or Outlook scheduling.
Meticulous attention to detail — accurate call notes, and the ability to follow multi-step processes without shortcuts.
Genuine night-shift availability — you must be able to work UK hours reliably, long-term. Please only apply if this schedule suits your life.
Self-employed status — you are registered (or willing to register) as a self-employed professional in the Philippines and handle your own taxes and contributions.

Your Home Office

High-speed internet (25+ Mbps) with a backup connection (pocket WiFi / secondary provider).
A quiet, private workspace suitable for confidential client phone calls.
A modern laptop or desktop and a quality noise-cancelling headset.
Backup power solution is a strong plus.

What We Offer

PHP 45,000/month starting rate, paid reliably via Wise.
Performance bonus of up to PHP 15,000/month, paid quarterly (up to PHP 45,000 per quarter) from month 4 onwards. The bonus is based on a balanced set of KPIs: new client instructions, plus measures fully within your control — speed of response to new enquiries, follow-up turnaround, and the quality of your support to the team. It rewards hard work, not just money in, and targets are set at a fair, achievable level. Strong performers can expect effective earnings of up to PHP 60,000/month.
13th-month payment each December.
Stability: a full-time, long-term engagement with one firm — no juggling clients.
Growth: the opportunity to become the senior member of a growing support team.

How to Apply

Email your application with the subject line: "UK Legal Intake – [Your Full Name] – Lighthouse"

Include:

Your updated CV.
A 1-minute voice recording introducing yourself and describing your experience in fast-paced, client-facing roles — either a Vocaroo link ( ---------- ) pasted into your email, or a voice memo recorded on your phone and attached as an audio file.
Your expected monthly rate in PHP.
One sentence confirming you can work UK business hours long-term.

Applications without a voice recording, or without the word "Lighthouse" in the subject line, will not be considered.

We review applications on a rolling basis and aim to respond to shortlisted candidates within 7 days.

SKILL REQUIREMENT

Microsoft Word Sales Paralegal

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Legal Intake & Client Care Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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