Customer Success Officer

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: TYPE OF WORK

Full Time

: SALARY

$12 AUD per hour

: HOURS PER WEEK

37

: DATE UPDATED

Jul 22, 2026

JOB OVERVIEW

About Global Health
Global Health Limited is a healthcare technology company based in Melbourne that provides clinical and practice management software across the Australian health sector, including MasterCare EMR, MasterCare PAS, MasterCare+, HotHealth, ReferralNet, Lifecard and PrimaryClinic.
Role overview
We are seeking a Customer Success Officer to drive lead generation and sales development. The role builds a healthy pipeline of qualified leads, supports the sales team with appointment setting for larger opportunities and independently manages the full sales cycle for smaller opportunities of one to five users. Once training and platform knowledge are complete, the role expands to include product demonstrations and broader sales support. The contractor is expected to make effective use of AI tools throughout their work to improve efficiency and quality.
Key responsibilities
? Generate leads through cold outreach across phone, email and other channels
? Prospect and research to identify and qualify potential leads
? Set appointments for the sales team with larger prospective clients
? Manage the full sales cycle for small opportunities of one to five users, from first contact through to close
? Deliver product demonstrations once training and platform knowledge are complete
? Provide sales administration and enablement support, including building outreach sequences, creating sales materials and keeping CRM records accurate and up to date
? Speak confidently and professionally with prospective clients by phone
? Apply AI tools wherever possible to improve outreach, research and administration
? Other duties as agreed, for example implementation services including provisioning, application configuration, training and hyper support (post go-live)
Onboarding and development
On joining, the contractor will work through a structured onboarding period before taking on live prospecting and, in time, product demonstrations.
? Complete induction and product training across the relevant Global Health products
? Build working knowledge of target markets, buyer personas and common client needs
? Set up tools, CRM access and outreach sequences ready for live prospecting
? Progress to delivering product demonstrations once training milestones are met
Skills and experience
Essential
? Confident phone manner and strong written and verbal communication in English
? Experience in sales development, lead generation, telemarketing or a similar outbound sales role
? Comfortable using CRM systems and sales outreach tools
? Able to use AI tools to work more efficiently
? Self motivated and able to work independently in a remote setting
Desirable
? Experience in healthcare, health technology or software (SaaS) sales
? Experience delivering product demonstrations
? Familiarity with software implementation or client onboarding processes
Working arrangements
? Contractor engagement on an ongoing basis, subject to periodic review
? One week notice period for either party
? Fully remote, based in the Philippines, with no requirement to attend the Global Health office
? Responsible for own tax, superannuation and insurance obligations
? Required to install and maintain third party malware and virus protection software, provided by Global Health, on the computer used for the engagement

SKILL REQUIREMENT

Outbound Sales Sales Support Sales

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Customer Success Officer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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