ShipBob Logistics & Fulfillment Specialist – E-commerce

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

40

: DATE UPDATED

Jul 21, 2026

JOB OVERVIEW

We are a fast-growing e-commerce company looking for an experienced Logistics & Fulfillment Specialist with hands-on ShipBob experience to support and improve our US fulfillment operations.

Previous experience working directly with ShipBob is a key requirement for this role.

We need someone who understands how ShipBob works beyond simply checking order statuses, someone who can confidently navigate the platform, investigate fulfillment and inventory issues, identify operational problems, and work effectively with ShipBob to resolve them.

Key Responsibilities:

Manage and monitor day-to-day fulfillment operations through ShipBob

Investigate unfulfilled orders, fulfillment exceptions, shipping delays, and missing tracking

Monitor inventory across fulfillment centers and identify stock allocation or replenishment issues

Review inventory distribution and help prevent situations where one fulfillment center runs low while another holds excess stock

Manage and investigate kitting/de-kitting and fulfillment exceptions

Monitor ShipBob performance against SLAs and identify recurring issues or trends

Handle and track shipping/fulfillment claims and understand associated fees, reimbursements, and resolutions

Investigate returned-to-sender (RTS), rerouting, delivery exceptions, and returned inventory

Coordinate inventory inbound and transfers when required

Build and maintain fulfillment reports, trackers, and warehouse performance scorecards

Escalate issues to ShipBob with clear supporting data and follow them through to resolution

Work closely with Operations and Customer Experience to reduce fulfillment-related customer issues

What We’re Looking For:

Hands-on professional experience using ShipBob is strongly preferred / required
Experience managing e-commerce fulfillment or 3PL operations
Strong understanding of inventory management, fulfillment SLAs, shipping exceptions, and warehouse operations
Experience investigating issues within ShipBob, not just viewing tracking information
Experience with Shopify and its integration with fulfillment platforms
Understanding of inventory transfers, fulfillment center allocation, kitting, and shipping claims is highly desirable
Strong analytical and problem-solving skills
Excellent written and verbal English
Able to work independently and proactively identify problems rather than waiting for customer complaints or escalations

How to Apply:
Please answer these questions in your application:

How long have you worked directly with ShipBob, and what was your role?
What tasks did you personally perform inside ShipBob?
Have you managed inventory across multiple ShipBob fulfillment centers? Please explain.
Have you handled WROs/inbounds, inventory transfers, fulfillment exceptions, claims, returns/RTS, or kitting in ShipBob? Which ones?
Describe one significant ShipBob issue you personally investigated and resolved.
What other platforms have you used (e.g. Shopify, ShipStation, other WMS/3PL systems)?

Start your application subject with “SHIPBOB – [number of years/months of direct ShipBob experience]”.

For example: “SHIPBOB – 2 Years”

SKILL REQUIREMENT

Shopify Logistics Coordination Supply Chain Management

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ShipBob Logistics & Fulfillment Specialist – E-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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