Warm & Cold Lead Handler / Appointment Setter — UK Hours, Fluent English, Experienced Only

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: TYPE OF WORK

Part Time

: SALARY

$5.62 per hour (+ bonuses)

: HOURS PER WEEK

20

: DATE UPDATED

Jul 21, 2026

JOB OVERVIEW

About us
- HDC Consultancy is a UK digital agency. We build websites and run marketing for businesses across the UK, and we handle leads for our own brands as well as our clients'. That means real leads coming in daily, across several different businesses, that need someone sharp on the phone to pick them up fast and turn them into booked appointments.

The role
- You are the first voice a lead hears. When an enquiry lands, you call it. Fast. You qualify them, you follow the script and instructions for that business, and you either book them in or move them to the next step. You then follow up by phone and email until you get an answer either way.
- You will also work warm and cold lists: chasing older leads, re-engaging people who went quiet, and outbound calling where we ask you to.
- This is not a role where leads sit in a spreadsheet until tomorrow. Speed is the whole job.

What you will do
- Call every new lead within 10 minutes of it landing (during working hours). This is the single most important rule of the role.
- Qualify leads against the criteria we give you for that business
- Book appointments into our calendars, or progress the lead to the agreed next step
- Follow up by phone and email on a set cadence until the lead converts or clearly says no
- Work across multiple businesses and services, switching tone and script depending on which brand you are calling as
- Log every call, outcome and next action in Airtable. If it is not in the CRM, it did not happen
- Keep the pipeline clean and chase what needs chasing
- Attend a short weekly check-in on Microsoft Teams and report on your numbers

You must have
- Fluent spoken and written English. You will be speaking to UK business owners and members of the public every day. This is non-negotiable and we will test it.
- Minimum 1 year experience in calls or sales (appointment setting, inbound/outbound sales, telesales, SDR, call centre). We are not training a beginner.
- Confidence handling both warm enquiries and cold calls, and comfort handling rejection
- The ability to pick up a new product, service or business quickly and sound like you know it
- Discipline to follow instructions and a proven process exactly, rather than improvising
- Strong written English for follow-up emails
- Experience with a CRM. Airtable is a big plus. Comfortable with Microsoft Teams.
- Reliable internet, a quiet place to call from, a decent headset, and a backup internet connection or power so a brownout does not cost us a day of leads

Nice to have
- Experience calling UK or other Western markets
- Experience selling or setting appointments for services (web, marketing, legal, finance, trades)
- Experience working across multiple brands or clients at once

Hours
- Fully remote
- UK business hours (this is essential, our leads are UK based)
- Some weekend calling required. Leads come in at weekends and they are the easiest to win because nobody else calls them back. This will be on an agreed rota, not every weekend, all day.
- Part-time to full-time depending on volume and how you perform

Compensation
- A bonus per appointment booked and attended, and a bonus when a lead closes. If you are good at this you will earn well above the base.
- Long-term role. We are growing and there is room to take on more responsibility and more of the pipeline.

How we will measure you
Simple, and you will always know where you stand:
- Speed to first call (target: under 10 minutes)
- Contact rate
- Appointments booked
- Appointments that actually show up
- Leads closed

To apply
Applications that ignore these steps will not be read.
- Start your message with the word TENMINUTES so I know you actually read this.
- Attach a 1 to 2 minute voice recording or short video of yourself introducing yourself in English, and telling me about one lead or sale you personally closed and how you did it.
- Tell me how many years you have been making calls, what you were selling, and roughly how many calls a day you were making.
- Tell me honestly how you handle it when someone says "I'm not interested" in the first ten seconds.
- Confirm you can work UK hours and are okay with some weekend calling.

SKILL REQUIREMENT

Call Center Operations Management Cold Calling Warm Calling

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Warm & Cold Lead Handler / Appointment Setter — UK Hours, Fluent English, Experienced Only

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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