Full Time
TBD
40
Jul 21, 2026
Description
We are seeking a proactive and customer-focused Customer Success Manager to support one of our US-based clients. In this fully remote role, you'll serve as a trusted partner to clients by ensuring a seamless onboarding experience, building strong relationships, and helping customers maximize the value of our client's services. This position requires excellent communication skills, prior client-facing experience, and the ability to work during US Pacific Time (PST) business hours.
Job Responsibilities
* Lead new client onboarding and ensure a smooth transition into the client's services.
* Build and maintain strong relationships with customers through phone calls,
* Serve as the primary point of contact for customer inquiries, resolving issues in a timely and professional manner.
* Provide strategic guidance and best practices to help clients achieve success.
* Monitor customer health and identify opportunities to improve engagement, retention, and overall satisfaction.
* Collaborate with internal teams to ensure an exceptional customer experience.
Requirements
* Fluency in both English and Spanish is required.
* Previous experience in Customer Success, Client Success, Account Management, or a client-facing Customer Support role.
* Strong verbal and written communication skills with the ability to build lasting client relationships.
* Excellent problem-solving and organizational skills.
* Comfortable working independently in a remote environment.
* Willing and able to work U.S. Pacific Time (PST) business hours.
* Bachelor's degree in any field is preferred.
Ready to Apply?
Apply directly here:
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