GHL & Customer Success Specialist

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: TYPE OF WORK

Part Time

: SALARY

$5/hr

: HOURS PER WEEK

20

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

My client owns a growing AI consulting business and is looking for a Technology & Customer Success Specialist who enjoys building systems, learning new technology, solving problems, and creating an exceptional customer experience.

This is not a traditional technical support role. I am looking for someone who enjoys optimizing business systems, improving workflows, implementing automation, and ensuring clients have a seamless experience from onboarding through ongoing support.

You will become the primary administrator for our technology ecosystem, working closely with the Operations & Executive Virtual Assistant to ensure our systems, customer records, and client experience remain organized, efficient, and scalable.

Key Responsibilities:

- Assist with the implementation, configuration, and ongoing administration of GoHighLevel.
- Configure and maintain CRM records, pipelines, workflows, tags, and automation.
- Ensure customer information remains accurate, organized, and current.
- Monitor system performance and identify opportunities for improvement.
- Test new features before implementation.
- Troubleshoot system issues and coordinate with software vendors when necessary.
- Recommend technology improvements that increase efficiency and support business growth.

Customer Success:

- Support onboarding for new AI consulting clients and students.
- Set up client accounts, permissions, and platform access.
- Respond to customer questions regarding system access, course navigation, and technical issues.
- Ensure customer issues are resolved promptly and professionally.
- Monitor customer satisfaction and identify recurring support trends.
- Work collaboratively with the Operations & Executive Virtual Assistant to ensure client communications and records remain accurate and up to date.
- Help create a seamless customer experience from onboarding through ongoing engagement.

AI Systems & Process Improvement:

- Research and evaluate new AI tools and technologies.
- Test AI applications before implementation.
- Recommend automation opportunities that improve business efficiency.
- Maintain documentation for business systems, workflows, and automations.
- Create tutorials, knowledge base articles, and training resources for clients and internal use.
- Continuously recommend improvements to business systems and customer experience.

Technology Environment:

You will work with technologies that support our AI consulting business, including:
- GoHighLevel
- Google Workspace
- ChatGPT
- Claude
- Perplexity
- Zapier or Make
- Zoom
- Loom
- Canva (preferred but not required)

As our business grows, our technology stack will continue to evolve, and you will play an important role in evaluating and implementing new tools.

What Success Looks Like

Within the first 90 days:
- GoHighLevel is organized, optimized, and operating efficiently.
- Customer records are accurate, complete, and consistently maintained.
- Client onboarding is streamlined, documented, and provides a positive customer experience.
- Customer support requests are resolved promptly and professionally.
- Workflows, automations, and business systems are documented and continuously improved.
- Tutorials and knowledge base resources are created for common customer questions.
- AI tools and automation opportunities are researched, tested, and recommended where appropriate.
- Technology recommendations improve operational efficiency and enhance the client experience.

Preferred Experience:
- GoHighLevel implementation, administration, and optimization.
- CRM implementation and administration.
- HubSpot experience is a plus but not required.
- Customer Success or Customer Support experience.
- Business process automation and workflow optimization.
- Experience with AI productivity tools including ChatGPT, Claude, and Perplexity.
- Experience creating tutorials, knowledge base articles, and Standard Operating Procedures (SOPs).
- Strong technical troubleshooting and problem-solving skills.
- Experience learning and implementing new software independently.
- Experience integrating business applications using automation platforms such as Zapier or Make is a plus.

How to Apply:
Please send your resume, portfolio, and a CURRENT video introduction (no exceptions) demonstrating GHL and the areas you are comfortable with, acknowledge review of the job description and salary, and use at least 8 apply points.

SKILL REQUIREMENT

HubSpot CRM Customer Support Management GoHighLevel

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GHL & Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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