Customer Success Coordinator

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: TYPE OF WORK

Full Time

: SALARY

$6/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

About the Role

* We are a high-volume, fast-growing fence and deck installation company in the US looking for a phenomenal communicator to join our back-end operations team. In this role, you will be working directly under our Office Manager, Cynthia, serving as the front-line voice and primary point of contact for our customers. This is an outbound and inbound phone-heavy position. If you are naturally sociable, extraordinarily clear on the phone, and love talking to people, this is the position for you.

Key Responsibilities

* Immediate Deal Onboarding: Calling newly signed clients immediately after sign-off to welcome them, express our appreciation, and walk them through the next steps.
* Scheduling & Dispatch: Reaching out to customers to schedule installation dates efficiently.
* Pre-Install Protocol: Executing pre-install reminder calls, walking clients through our pre-installation checklist, and ensuring the job site is ready.
* Customer Inquiry Routing: Fielding incoming questions regarding upcoming installs, handling basic service questions, and accurately routing complex issues directly to Cynthia, the Project Coordinator, or the lead installer.

Core Requirements

* Flawless English Communication: Exceptional spoken and written English with a minimal-to-no accent. Your voice must sound natural, warm, and confident to US customers.
* Extroverted & Highly Sociable: You're comfortable being on the phone all day.
* Detail-Oriented & Proactive: You don't wait for things to go wrong—you proactively communicate to prevent miscommunications.

Hours & Compensation

* 8:00 AM to 4:00 PM Eastern Standard Time (EST), Monday through Friday.
* 40 hours per week.
* $6 per hour.

Why Join Us?

* Stable, long-term full-time position with room to grow within a fast-moving organization.
* Supportive, structured team leadership.
* Competitive pay with performance-backed stability.

How to Apply (IMPORTANT)
To be considered for this role, please reply with:
* A link to a 1-2 minute Google Drive video recording introducing yourself, explaining why you are the right fit for this job, and describing what great customer service means to you.

Note: Applications submitted without a voice recording will be immediately discarded.

SKILL REQUIREMENT

Customer Support English

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Customer Success Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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