Business Development & Operations Coordinator – Home Care & NEMT

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TYPE OF WORK

Full Time

SALARY

150 -500

HOURS PER WEEK

40

DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

Business Development & Operations Coordinator – Home Care & NEMT

About Us

We operate two growing healthcare service companies in Northern Virginia: a home care agency providing personal care services and a non-emergency medical transportation (NEMT) company providing ambulatory, wheelchair, and stretcher transportation.

We are seeking a motivated and resourceful Business Development & Operations Coordinator who can help us attract new clients, build referral relationships, identify contract opportunities, strengthen our online presence, and support daily operations.

Key Responsibilities

Business Development and Referrals

Build relationships with hospitals, rehabilitation centers, nursing facilities, assisted-living communities, dialysis centers, case managers, social workers, and healthcare organizations.
Contact potential referral partners by phone, email, and in-person visits.
Follow up consistently with referral sources and prospective clients.
Identify opportunities to grow private-pay home care and NEMT services.
Maintain an organized record of contacts, leads, follow-ups, and outcomes.
Represent the companies at community events, networking events, and healthcare meetings.

Contracts and Growth Opportunities

Search for government, healthcare, transportation, and subcontracting opportunities.
Monitor SAM.gov and other bidding platforms for relevant solicitations.
Assist with capability statements, proposals, applications, and bid submissions.
Research transportation brokers, Medicaid MCOs, hospitals, facilities, and other potential partners.
Track submission deadlines and required documents.
Help identify new revenue opportunities and practical ways to scale both businesses.

Marketing and Social Media

Create and schedule consistent content for Facebook, Instagram, LinkedIn, Google Business Profile, and other appropriate platforms.
Develop posts that promote home care, wheelchair transportation, stretcher transportation, hiring opportunities, and community services.
Respond professionally to online inquiries and direct potential clients to the appropriate company contact.
Help improve local brand awareness, website traffic, engagement, and lead generation.
Assist with flyers, brochures, email campaigns, and community outreach materials.

Operations Support

Assist with day-to-day administrative responsibilities for the home care and NEMT businesses.
Help coordinate client inquiries, referrals, appointments, and follow-ups.
Support driver and caregiver recruitment, onboarding, and document collection.
Maintain organized digital and physical records.
Communicate professionally with clients, caregivers, drivers, facilities, and business partners.
Help management track operational issues and complete time-sensitive tasks.
Protect confidential client and company information.

Qualifications

Strong written and verbal communication skills.
Professional, dependable, organized, and comfortable following up with people.
Ability to work independently and manage multiple responsibilities.
Comfortable making outreach calls and introducing the company to potential partners.
Basic knowledge of social media, Microsoft Office, Google Workspace, and online research.
Strong attention to detail and ability to meet deadlines.
Willingness to learn healthcare, home care, NEMT, Medicaid, and government-contracting requirements.
Reliable transportation for occasional local outreach and meetings.

Preferred Experience

Business development, healthcare administration, home care, NEMT, sales, marketing, or office management.
Working with hospitals, case managers, social workers, Medicaid organizations, or healthcare facilities.
Preparing proposals, responding to government bids, or using SAM.gov.
Social media management, content creation, or lead generation.
Experience with healthcare compliance or confidential client information.

Ideal Candidate

The ideal candidate is proactive, confident, and willing to take ownership of projects. This person should enjoy building relationships, researching opportunities, following up consistently, and helping a small healthcare business grow. We are looking for someone who can bring ideas, take initiative, and turn outreach efforts into measurable results.

Performance Goals

Success in this position will be measured through:

New referral relationships established.
Qualified home care and transportation leads generated.
Contracts and bid opportunities identified or submitted.
Consistent and professional social media activity.
Timely completion of follow-ups and administrative assignments.
Improved organization and support of daily business operations.

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