Customer Support & DM Sales Specialist

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: TYPE OF WORK

Full Time

: SALARY

63 800

: HOURS PER WEEK

TBD

: DATE UPDATED

Jul 19, 2026

JOB OVERVIEW

Salary: Up to PHP 63,800 per month
Working hours: Monday to Saturday, 11:00 PM–11:00 AM, Philippine time

Ex-Libris Paris is a French luxury art and engraving brand looking for a highly responsive, responsible, and precise customer support and sales specialist.

Main responsibilities

Reply to Instagram DMs through ManyChat
Reply to Shopify Inbox live chat
Contact new Instagram followers
Help customers choose the right product
Send relevant product links and catalogues
Identify VIP, B2B, urgent, and high-potential clients
Use ChatGPT intelligently to improve customer replies
Profile required
Excellent written English
Experience in customer support, live chat, or DM sales
Fast, natural, and precise communication
Comfortable speaking with premium clients
Able to understand nuance and recommend suitable products
ChatGPT Plus, ManyChat, and Shopify Inbox installed on your phone
Notifications active throughout the working shift
Available Monday to Saturday, from 11:00 PM to 11:00 AM Philippine time
Salary

Base salary: PHP 20,300/month
Reactivity bonus: PHP 20,300/month
Sales bonus: PHP 23,200/month
Maximum total: PHP 63,800/month

The reactivity bonus requires an average response time below one minute on Shopify Inbox and below three minutes on Instagram.

The sales bonus requires at least 50 sales per month generated through live chat and Instagram DMs.

How to apply

Please apply by email and include:

Your CV
A short Loom video with your face visible, explaining your background and professional experience
Screenshots of previous customer support or client conversations, with all private customer information hidden
Concrete examples of how you use ChatGPT
Examples showing that you are fast, rigorous, responsible, and trustworthy
The name, professional email address, and phone number of at least one previous employer or manager whom we may contact for a reference, with their permission

Before applying, you must carefully review our website and Instagram account.

In your application, explain in detail:

What Ex-Libris Paris offers to private customers
The difference between our bespoke and semi-bespoke products
What types of products we sell in B2C
What services we offer to brands, hotels, companies, and other professional clients
The difference between our B2C and B2B activities
Which products or services you believe are the easiest to sell through Instagram DMs and live chat

Generic answers will not be accepted. We want to see that you have genuinely studied the brand and understood what we do.

Applications without a CV, Loom video, professional reference, and detailed brand analysis will not be considered.

Please send your application to: ----------

PS: only apply if you are a Women.

SKILL REQUIREMENT

Customer Support Email Support Sales

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Customer Support & DM Sales Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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