Sales & Customer Support Representative (Phone Calls)

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: TYPE OF WORK

Full Time

: SALARY

400

: HOURS PER WEEK

40

: DATE UPDATED

Jul 19, 2026

JOB OVERVIEW

We are looking for an experienced Sales & Customer Support Representative to handle inbound phone calls for our online stores specializing in Mini Excavators and Utility Trailers.

You will be speaking with customers across the United States, answering questions, qualifying buyers, closing sales, and using AI tools to assist during live calls.

Responsibilities
Answer inbound customer calls professionally.
Help customers choose the right mini excavator or trailer.
Build trust and overcome objections.
Close sales whenever possible.
Follow up with leads and missed calls.
Transfer calls when necessary.
Use AI tools during live calls to answer technical questions.
Keep notes and update the CRM after each call.
Work closely with our team to improve conversions.
Requirements
Excellent spoken English (near-native accent preferred).
Minimum 2 years of call center experience.
Proven sales experience (high-ticket products is a major advantage).
Comfortable handling objections and closing deals.
Experience using AI tools such as ChatGPT, Claude, Gemini, Limitless, or similar during customer conversations.
Fast learner with the ability to understand technical products.
Reliable high-speed internet.
Quiet home office with a professional headset.
Ability to multitask while speaking with customers.
Strong typing skills.
Honest, reliable, and customer-focused.
Nice to Have
Experience selling heavy equipment, construction equipment, trailers, vehicles, or machinery.
Experience with CRMs such as HubSpot, GoHighLevel, Salesforce, or similar.
Experience with VoIP systems such as MightyCall, RingCentral, Aircall, Five9, or similar.
Knowledge of financing, freight, or logistics.
Experience working with Shopify or WooCommerce.
Working Hours
Monday to Friday during U.S. business hours (Eastern/Central Time).
Weekend availability is highly preferred.
Additional hours during busy periods may be required.
What We're Looking For

We want someone who:

Sounds confident and professional on the phone.
Can build rapport quickly.
Can sell without being pushy.
Learns products quickly.
Uses AI efficiently to provide accurate answers.
Is dependable and available long-term.
Takes ownership of customer satisfaction.
To Apply

Please send:

Your resume.
A 1–2 minute voice recording introducing yourself in English.
Your call center experience.
Your sales experience.
The AI tools you have used.
Your internet speed.
Your timezone.
Your expected hourly rate.
Your availability (including weekends).
Tell us about your biggest sales achievement.

SKILL REQUIREMENT

Sales Support Outbound Calls AI Tools

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Sales & Customer Support Representative (Phone Calls)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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