Customer Service & Dispatch Virtual Assistant (Pest Control)

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: TYPE OF WORK

Full Time

: SALARY

$5-$6

: HOURS PER WEEK

40

: DATE UPDATED

Jul 18, 2026

JOB OVERVIEW

Customer Service & Dispatch Virtual Assistant (Pest Control)

Location: 100% Remote
Schedule: Full-Time | EST Time Zone (36–40 Hours per Week)

We are looking for a highly organized and customer-focused Customer Service & Dispatch Virtual Assistant to support a growing pest control company. This is a fast-paced role that requires someone who can confidently manage customer communications, coordinate technician schedules, process payments, and ensure daily operations run smoothly.

We are looking for someone who takes initiative, stays organized under pressure, and consistently goes above and beyond. The ideal candidate is an excellent communicator, enjoys solving problems, and can effectively manage multiple priorities while delivering outstanding customer service.

If you have experience supporting service-based businesses and thrive in a dynamic environment, we'd love to hear from you.

Key Responsibilities

Answer inbound customer calls professionally while providing exceptional customer service.

Respond promptly to customer inquiries through email, text messages, WhatsApp, and other communication channels.

Schedule appointments and coordinate technicians with customers while ensuring routes and schedules are optimized for efficiency.

Manage appointment confirmations, last-minute schedule changes, and dispatch updates between customers and technicians.

Maintain accurate customer records, job details, and scheduling information within the company's CRM and dispatching systems.

Consolidate incoming job requests from multiple communication channels into the company's system.

Process customer payments, generate invoices, and maintain accurate billing records.

Monitor outstanding invoices and Net 30 accounts while following up with customers regarding payments.

Assist with operational reporting, workflow improvements, and administrative tasks that support the business.

Communicate professionally with both customers and internal tea ---------- mbers while maintaining a high level of accuracy and attention to detail.

Qualifications

A minimum of two years of experience in customer service, dispatch, scheduling, administrative support, or virtual assistance is required.

Previous experience working in a service-based or field-service industry is highly preferred, including pest control, HVAC, plumbing, electrical, landscaping, restoration, or similar businesses.

Excellent verbal and written English communication skills are non-negotiable.

Experience scheduling technicians and coordinating field teams.

Experience processing customer payments and generating invoices.

Knowledge of QuickBooks Online is an advantage.

Experience using CRM systems and dispatching software such as Gorilla Desk or similar platforms is preferred.

Strong organizational, multitasking, and time management skills.

Excellent problem-solving abilities with strong attention to detail.

Ability to work independently with minimal supervision.

Reliable internet connection and a dedicated home office setup.

Professional phone etiquette and customer service skills.

What We're Looking For

We are looking for someone who is dependable, proactive, and genuinely enjoys helping customers.

The ideal candidate remains calm under pressure, communicates clearly, takes ownership of their work, and consistently looks for ways to improve processes and customer satisfaction.

If you're someone who can manage multiple moving parts while maintaining a positive attitude and delivering excellent service, you'll be a great fit for this role.

Work Schedule

This position follows an EST schedule.

Monday to Thursday: 9:00 AM – 5:00 PM EST

Friday: 9:00 AM – 1:00 PM EST

Sunday: 2–4 hours dedicated to Monday scheduling preparation.

How to Apply (Non-Negotiable)

Applications that do not include all of the requirements below will not proceed to the screening process.

Please send the following:

Your updated CV or Resume
A short introduction video explaining how your experience aligns with this role, particularly your customer service, dispatching, scheduling, and administrative support experience
Your WhatsApp number

Please keep a close eye on your WhatsApp, as this is an urgent hiring requirement and qualified applicants will be contacted as soon as possible.

SKILL REQUIREMENT

Customer Service Scheduling Dispatching

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Customer Service & Dispatch Virtual Assistant (Pest Control)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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