Healthcare VA for US-Based Physical Therapy Practice

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TYPE OF WORK

Full Time

SALARY

$5-7/hour depending on experience

HOURS PER WEEK

40

DATE UPDATED

Jul 18, 2026

JOB OVERVIEW

Hours: Full Time (40 hrs/week)
Schedule: Must have reliable overlap with U.S. Pacific Time business hours of 8:30am to 5:30pm

About Us

Penultimate Step Sports Rehab is a growing physical therapy practice dedicated to providing exceptional one-on-one care for active adults and athletes. We’re looking for a detail-oriented, proactive Virtual Assistant who enjoys helping patients and improving operational efficiency. This is an opportunity to become an integral part of a small, fast-growing healthcare business where your work will have a direct impact every day.

Primary Responsibilities

* Answer incoming patient phone calls professionally and warmly
* Schedule, reschedule, and cancel appointments
* Respond to text messages and emails from patients
* Verify insurance benefits and document coverage information
* Obtain prior authorizations when needed
* Complete patient registration and intake tasks
* Follow up on missed appointments and recall inactive patients
* Maintain accurate patient records within our EMR
* Assist with insurance and billing-related administrative tasks
* Monitor provider schedules and help maximize clinic efficiency
* Coordinate with therapists regarding schedule changes and patient needs
* Assist with general administrative projects as assigned

Qualifications

* Previous experience working as a healthcare virtual assistant or medical administrative assistant
* Excellent written and spoken English
* Professional phone presence with outstanding customer service skills
* Strong organizational skills and exceptional attention to detail
* Comfortable learning new software quickly
* Ability to work independently while communicating proactively
* Reliable internet connection and quiet work environment
* High level of professionalism and discretion with confidential information

Preferred Experience

* Physical therapy, orthopedic, chiropractic, sports medicine, or outpatient healthcare experience
* Experience with insurance verification (Availity) and prior authorizations (EviCore)
* Familiarity with HIPAA requirements
* Experience using EMR systems (Prompt Health EMR) and scheduling software
* Experience using Google Workspace, Microsoft Office, and communication platforms

What We’re Looking For

We’re not just looking for someone to complete tasks—we’re looking for a dependable teammate who takes ownership, communicates clearly, solves problems before they become issues, and genuinely cares about creating an outstanding patient experience.

The ideal candidate is:

* Friendly and empathetic
* Highly organized
* Dependable and punctual
* Comfortable with technology
* Resourceful and proactive
* Able to prioritize multiple tasks without sacrificing accuracy

To Apply

Please include:

* Your resume
* A brief summary of your healthcare virtual assistant experience
* The EMR systems and healthcare software you’ve used
* Your availability and time zone
* Your internet speed (download/upload)
* A short paragraph describing a time you solved a difficult administrative or patient-service problem

Applicants with prior experience supporting outpatient healthcare or physical therapy practices are strongly encouraged to apply.

Apply with at least 5AP to be considered.

SKILL REQUIREMENT
Scheduling English Proficiency Insurance Verification
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