Remote Customer Success & Sales Coordinator

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

50

DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Eagle Production Co. provides professional lighting, audio, video, LED walls, rigging, power distribution, and production support to live events across the United States.

Our customers include production companies, concert tours, corporate events, houses of worship, festivals, and special events.

We are looking for someone who enjoys talking with customers, staying organized, solving problems, and helping our sales team grow.

This position combines customer service, sales support, CRM management, project coordination, and outbound business development.

We are looking for someone who wants to become a long-ter ---------- mber of our team and grow with the company.

Position Overview

This is a full-time remote position.

You will become an important part of our sales and customer service team by supporting existing customers while helping generate new business.

Your responsibilities will vary depending on the workload.

When the office is busy, your focus will be supporting our customers and assisting the sales team.

When things slow down, you will proactively reach out to customers, follow up on opportunities, and help generate future business.

No two days are exactly alike.

Primary Responsibilities

Customer Communication

* Answer incoming phone calls professionally.
* Respond to customer emails.
* Direct inquiries to the appropriate department.
* Provide updates on existing projects.
* Follow up with customers throughout the rental process.
* Build positive relationships with customers.

Sales Support

* Prepare quote drafts.
* Organize quote requests.
* Follow up on open quotations.
* Request purchase orders.
* Request certificates of insurance.
* Collect signed rental agreements.
* Keep opportunities moving through the sales pipeline.
* Schedule meetings for the sales team.

Customer Success

Help ensure every customer has an excellent experience by:

* Providing timely communication.
* Keeping projects organized.
* Following up after rentals.
* Resolving basic customer questions.
* Escalating technical questions when needed.
* Making sure nothing falls through the cracks.

CRM Management

Maintain accurate records in HubSpot, including:

* Contact management.
* Company management.
* Opportunity updates.
* Notes.
* Tasks.
* Follow-up reminders.
* Activity tracking.
* Data cleanup.
* Pipeline organization.

CRM accuracy is a major responsibility for this role.

Rental Software Administration

Work inside Flex Rental Solutions to:

* Create and update reservations.
* Organize rental orders.
* Verify customer information.
* Track documentation.
* Update notes.
* Monitor project status.
* Coordinate paperwork.

Administrative Support

* Calendar management.
* Meeting scheduling.
* Document organization.
* Spreadsheet updates.
* Internal reporting.
* Task management.
* Special projects.

Business Development Responsibilities

When customer support responsibilities are up to date, you will actively help grow the business.

This includes:

* Calling previous customers.
* Reaching out to inactive accounts.
* Following up on outstanding quotes.
* Checking in with customers after completed rentals.
* Scheduling meetings for the sales team.
* Introducing new inventory and services.
* Updating customer contact information.
* Researching potential new customers.
* Maintaining prospect lists.

You are expected to start conversations and identify opportunities.

Complex sales discussions, pricing negotiations, and technical consultations will be handled by senior sales staff.

Internal Coordination

Work closely with:

* Sales.
* Operations.
* Warehouse.
* Logistics.
* Purchasing.
* Accounting.
* Management.

You help keep information flowing between departments.

Training

We do not expect you to know the entertainment production industry before you start.

We will train you on:

* Lighting equipment.
* Audio systems.
* LED walls.
* Video equipment.
* Rigging.
* Power distribution.
* Rental terminology.
* HubSpot CRM.
* Flex Rental Solutions.
* Company procedures.
* Customer workflows.

Our goal is for you to become confident supporting customers and assisting our sales team.

Qualifications

We are looking for someone with:

* Excellent spoken and written English.
* Strong communication skills.
* Confidence speaking on the phone.
* Outstanding organizational skills.
* Attention to detail.
* Ability to multitask.
* Strong follow-up habits.
* Professional customer service skills.
* Comfort learning new software.
* Reliable internet connection.
* Quiet home office.
* Ability to work independently.

Preferred Experience

Experience in one or more of the following:

* Customer service.
* Sales support.
* Appointment setting.
* Business development.
* CRM management.
* Virtual assistance.
* Project coordination.
* Logistics.
* Administrative support.

Experience in the entertainment industry is a plus but not required.

Software Experience

Experience with any of the following is helpful:

* HubSpot.
* Salesforce.
* Zoho.
* ---------- .
* ClickUp.
* Microsoft Office.
* Google Workspace.
* Slack.
* Microsoft Teams.
* Zoom.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Customer Support

* First response time.
* Customer satisfaction.
* Phone answer rate.
* Email response time.
* Follow-up completion rate.

Sales Support

* Quotes followed up on.
* Opportunities moved through the pipeline.
* Meetings scheduled.
* CRM accuracy.
* Task completion.

Business Development

* Outbound calls completed.
* Customer conversations.
* Reactivated accounts.
* Meetings booked.
* Qualified opportunities generated.

Administration

* Documentation accuracy.
* Data quality.
* Internal communication.
* Organization.
* Timely completion of assigned tasks.

What Success Looks Like

Within your first year:

* Customers receive fast, professional communication.
* Every quote receives consistent follow-up.
* CRM data is complete and accurate.
* Salespeople spend more time selling and less time on administrative work.
* Inactive customers are contacted regularly.
* New business opportunities are consistently generated.
* Internal communication is organized and reliable.
* Customers feel supported from their first inquiry through the completion of every rental.

SKILL REQUIREMENT
English Speaking Organization Sales
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