Customer Service / Dispatcher Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

4.10

: HOURS PER WEEK

50

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

We are looking for a reliable, organized, and responsive Customer Service / Dispatcher Virtual Assistant to help manage daily order flow, driver coordination, customer onboarding, and support.

This role is ideal for someone who is calm under pressure, communicates clearly, pays close attention to detail, and can handle both customer service and dispatch-related responsibilities efficiently. The position supports the kind of order handling, support queue management, customer updates, and driver coordination described in your operating plan.

Main Responsibilities

Order and Dispatch Management

Monitor incoming orders placed through Telegram messenger
Go to the Order Tab on the admin dashboard when a new order comes in
Confirm payment automatically
Assign an available driver to each order based on:
driver availability
driver inventory
delivery distance
Coordinate with drivers regarding ETAs, active deliveries, and delivery issues
Communicate with drivers or management through Signal messenger

Customer Service

Answer customer questions regarding deliveries, orders, delays, and general support
Communicate with customers about order updates, delays, and problems
Resolve customer-driver issues professionally and efficiently
If a driver cannot reach a customer, contact the customer directly and relay any needed information back to the driver
Answer all support tickets and keep conversations organized

Customer Onboarding

Onboard new customers through Signal
Ask for or input customer information as needed
Provide customers with invite codes so they can access the ordering system

Operational Support

Add new pickup locations if needed
Keep support notes organized and updated
Escalate urgent issues to management when necessary

Ideal Candidate

Has experience in customer service, dispatch, operations, or virtual assistance
Communicates clearly and professionally
Is highly organized and detail-oriented
Can multitask and stay calm in fast-moving situations
Is comfortable working with customers, drivers, and management
Can follow workflows carefully and consistently
Experience using Telegram, Signal, admin dashboards, or support systems is a plus

Skills Required

Strong written communication
Good judgment and problem-solving skills
Attention to detail
Strong organization
Ability to manage multiple conversations at once
Professional and respectful communication
Reliability and responsiveness

Short Job Post Version

Hiring: Customer Service / Dispatcher VA

We are looking for a dependable Customer Service / Dispatcher Virtual Assistant to help manage customer communication, dispatch, onboarding, and support.

Responsibilities include:

Monitoring incoming Telegram orders
Going to the order tab in the admin dashboard
Confirming payments automatically
Assigning available drivers based on availability, inventory, and distance
Communicating with drivers and management via Signal
Onboarding customers through Signal and providing invite codes
Answering customer questions about deliveries and orders
Handling support tickets and keeping notes organized
Relaying messages between drivers and customers when needed
Adding pickup locations if necessary
Escalating urgent issues to management

The ideal candidate is organized, responsive, professional, and able to handle both customer service and dispatch tasks smoothly.

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Job Post	Reporter	Rank	Reason	Date

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Customer Service / Dispatcher Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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