Virtual Medical assistant/scheduler with Athena health experience

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

36

DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Position: Virtual Medical Receptionist
Employment Type: Full-time
We are seeking an experienced Virtual Medical Receptionist to join our medical practice. The ideal candidate is professional, organized, detail-oriented, and has exceptional spoken and written English. You will be the first point of contact for our patients, providing outstanding customer service while efficiently managing administrative and scheduling tasks.
Responsibilities
Answer inbound patient calls in a professional and friendly manner.
Schedule, reschedule, and confirm patient appointments.
Register new patients and update demographic and insurance information.
Handle patient inquiries and route messages to the appropriate provider or staff member.
Process referrals, authorizations, and medical records requests as needed.
Manage appointment reminders and follow-up calls.
Maintain accurate documentation within the electronic health record (EHR).
Perform other administrative tasks as assigned.

Required Qualifications
Previous experience as a Medical Virtual Assistant or Medical Receptionist.
Hands-on experience using Athenahealth EHR (required).
Excellent verbal and written English communication skills with a neutral, easy-to-understand accent.
Strong customer service and telephone etiquette.
Ability to multitask and work independently in a fast-paced environment.
Reliable high-speed internet connection and a quiet home office.
Proficient with Microsoft Office, Google Workspace, and common communication tools.
Preferred Qualifications
Experience working with U.S. medical practices.
Knowledge of medical terminology, insurance verification, referrals, and prior authorizations.
Experience handling high call volumes.
What We're Looking For
Friendly and compassionate personality.
Strong attention to detail.
Reliable, punctual, and accountable.
Problem solver with excellent organizational skills.
To Apply


Please submit:
Your resume.
Short video introducing yourself and how you would be a great fit for the job

SKILL REQUIREMENT
Healthcare English Proficiency Medical Virtual Assistant
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