AirBnB Support Specialist

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TYPE OF WORK

Full Time

SALARY

$700 - $855 USD

HOURS PER WEEK

40

DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Company Overview:
Rockytop Stays is a rapidly expanding business that manages a diverse portfolio of Airbnb properties in East Tennessee. We offer premier experiences for our guests and maintain a seamless operation for our property owners.

Role Overview
As an AirBnB Support Specialist you will serve as the main point of contact for the guests who stay at any of the Rockytop Stays properties. Additionally, you will serve as the main point of contact for all vendors that support the operations of our business. Lastly, you will be responsible for daily admin tasks, such as calendar management and guest request / problem resolution.

Key Responsibilities:
- Handle all guest communications promptly and professionally.
- Manage inventory and ensure all properties are stocked and prepared for incoming guests.
- Coordinate with cleaning staff to ensure properties are clean and ready for guest arrivals.
- Facilitate maintenance requests, ensuring timely and efficient resolution.
- Utilize platforms such as Lodgify, AirBnB, VRBO, Pricelabs, and Breezeway to manage bookings, guest communications, and property details.
- Problem solve and resolve guest issues
- Basic bookkeeping, such as receipt tagging, expense categorization, and invoice / bill pay reconciliation

Qualifications:
- Previous employment at Airbnb is strongly preferred.
- Experience managing Airbnb properties and familiarity with associated software is a plus.
- Knowledge of Lodgify and Breezeway is highly preferred.
- MUST have prior experience in customer service.
- Your subject line MUST match this formatting in order for your Application to be Considered "Big Orange: Your First Name + Your Last Name" to show that you've read the job posting.
- Fluency in English with impeccable writing and verbal communication skills.

SKILL REQUIREMENT
Accounting Airbnb Vrbo
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