Client Relations Specialist (Leadership Team) - URGENT HIRING

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

40

DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Company: Ascension Business Solutions LLC
Department: Client Relations
Employment Type: Full-Time
Work Setup: Remote
Schedule: U.S. Business Hours (Graveyard Shift – PH Time)

Position Overview

The Client Relations Specialist plays a critical role in ensuring the success, satisfaction, and retention of Ascension Business Solutions’ client partnerships. This role serves as the primary point of contact for client communication, facilitating collaboration between clients and ABS teams while ensuring that service delivery meets established expectations.

The Client Relations Specialist proactively manages client relationships, addresses concerns, coordinates service updates, and escalates operational issues when necessary. This role requires strong communication, problem-solving, and organizational skills to ensure that both clients and internal teams remain aligned.

At Ascension Business Solutions, we focus on building long-term professional partnerships rather than short-term engagements, and this role is essential in maintaining that commitment.

Key Responsibilities:

1. Client Relationship Management

Serve as the primary liaison between clients and ABS, ensuring clear and consistent communication.
Schedule and facilitate regular client check-in meetings to monitor satisfaction, address concerns, and strengthen partnerships.
Ensure clients remain informed of service updates, operational changes, or new ABS initiatives.
Maintain professional and proactive communication with clients via email and scheduled meetings.

2. Client Onboarding Support

Monitor the Match List and follow up with clients who have signed agreements but have not submitted their RFII (Role & Function Information Intake).
Coordinate with internal teams to ensure smooth onboarding transitions.
Participate in Meet & Greet sessions and support the onboarding process between clients and assigned VAs.

3. Issue Resolution & Escalation Management

Mediate communication between clients and assigned tea ---------- mbers when performance or communication concerns arise.
Identify operational or service issues early and propose actionable solutions.
Escalate unresolved concerns to senior leadership when appropriate, ensuring proper documentation and context.

4. Client Success & Retention

Maintain ongoing oversight of active client relationships to ensure service continuity and satisfaction.
Gather client feedback and collaborate with internal teams to implement improvements.
Help identify potential risks to client relationships and proactively work toward resolution.

5. Client Records & Administrative Management

Maintain accurate documentation of client interactions, service updates, and concerns.
Record and update Client End of Service dates in the ABS Calendar.
Prepare and send Termination Notices when required following client discussions.
Generate and distribute daily and weekly operational reports related to client accounts.

6. Cross-Team Collaboration

Work closely with Operations, Recruitment, Training, and Leadership teams to ensure service delivery meets client expectations.
Communicate client feedback internally to support continuous improvement initiatives.
Assist in coordinating internal responses to client escalations or service requests.

This is an urgent hiring need.

Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.

Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits:

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

Competitive compensation aligned with the leadership role scope
Paid training and structured onboarding
Fully remote work setup, including company-issued laptop and noise-canceling headset
HMO health coverage (subject to eligibility guidelines)
Paid Time Off (PTO)
Performance-based annual salary increases
Additional bonuses are available after 6 months of tenure

ABS is intentional about building long-term professional partnerships, not short-term or gig-based arrangements.

Why Join Ascension Business Solutions?

Shape the quality and readiness of ABS’s global VA workforce
Work directly with Leadership and cross-functional teams
Operate within clear systems, standards, and escalation frameworks
Join a values-driven organization guided by Love, Support, and Excellence

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply:

Complete the Application Form and include the following:

Vocaroo introduction link
Updated resume
Device specifications screenshot
Internet speed test result

??This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.

SKILL REQUIREMENT
Communication Client Relationship Management
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