Customer Retention Specialist

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TYPE OF WORK

Part Time

SALARY

4.50/hr

HOURS PER WEEK

20

DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Contact existing customers by phone,
Re-engage inactive customers and encourage them to return for trailer service and maintenance.
Give them information to set up service appointments with the Service Department.
Identify customers interested in trading, upgrading, or purchasing a new trailer and refer qualified leads to the Sales Department.
Maintain accurate customer records, notes, and communication history in the dealership's Data Base provided.
Relay customer concerns or issues to management when necessary.

SKILL REQUIREMENT
Customer Service Computer Literacy Outbound Calls
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