Customer Service & Operations Virtual Assistant (FULL TIME)

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: TYPE OF WORK

Full Time

: SALARY

30,000 peso

: HOURS PER WEEK

40

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Customer Service & Operations Virtual Assistant (FULL TIME)

> Salary: 28,000 - 30,000 peso based on experience, skill and strong professional references.

We are a fast-growing online company established in 2012, and we are looking for a reliable, highly organised Virtual Assistant to join our team.

The primary focus of this role will be managing customer service tickets through Freshdesk. You will respond to customers in a friendly, professional, and timely manner, helping with enquiries such as:

* Providing login and password details
* Sending order tracking links
* Following up on delayed or missing orders
* Answering product and account questions
* Resolving basic customer service issues
* Escalating more complex enquiries when required

You will also assist with a range of light operational and marketing tasks, including:

* Basic video editing
* Responding to customer questions and comments on social media
* Assisting with order fulfilment and logistics
* Updating customer and order records
* Following internal processes and checklists
* Supporting the team with general administrative tasks

The Ideal Candidate

We are looking for someone who:

* Has excellent written English
* Is warm, patient, and professional with customers
* Has exceptional attention to detail
* Is comfortable using Freshdesk or similar helpdesk software
* Can confidently learn new systems and processes
* Is dependable and follows through on tasks
* Can work independently and communicate clearly
* Has basic video-editing experience
* Has experience with ecommerce, order fulfilment, or logistics

Experience with Shopify, Amazon KDP, IngramSpark, GoHighLevel, Canva, or social media customer service would be an advantage, but training can be provided.

This is an opportunity to join an established company during an exciting period of growth. We are looking for someone who wants a stable, long-term role and can grow with the business.

When applying, please include:

* Your relevant customer service experience
* Any experience using Freshdesk or similar platforms
* The ecommerce systems you have worked with
* Your video-editing experience
* Your availability
* Your hourly rate

Your Ideal Working Situation

This role is best suited to someone who:

> Has a quiet and reliable home-working environment
> Can work consistently during the agreed hours without regular interruptions
> Has dependable internet access and a suitable computer
> Is available for a stable, long-term position
> Can give the role their full attention during working hours
> Has reliable arrangements in place for any personal or family responsibilities
> Is comfortable occasionally adjusting their schedule during busy periods

Please attach a picture of a red London bus in your response so I know you've read the whole job brief.

Thanks

Dan and Anouska Lyons

SKILL REQUIREMENT

Logistics Management Graphic Design Customer Service

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Customer Service & Operations Virtual Assistant (FULL TIME)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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