Customer Support Representative (Night Shift | US Market | Automotive Diagnostic Tools)

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: TYPE OF WORK

Full Time

: SALARY

300/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

We are looking for 1–3 English-speaking Customer Support Representatives based in the Philippines to support our U.S. customers.

Our company sells Autel automotive diagnostic tools, including OBD2 scanners, TPMS tools, key programming devices, and professional automotive diagnostic equipment.

This position is primarily responsible for handling inbound and outbound customer phone calls, answering product-related questions, and providing excellent customer service.

Responsibilities
Answer customer phone calls professionally in English.
Assist customers with product inquiries and basic technical questions.
Record customer information and follow up when necessary.
Coordinate with our technical support team for complex issues.
Provide friendly and professional customer service to U.S. customers.
Requirements
Excellent spoken English.
Comfortable communicating with U.S. customers by phone.
Previous call center or phone customer service experience is preferred.
Good communication and problem-solving skills.
Able to work independently and learn new products quickly.
Willing to work night shifts corresponding to U.S. business hours.
Stable internet connection and quiet working environment.

Preferred Qualifications
Experience in e-commerce customer service.
Experience supporting Shopify customers.
Knowledge of automotive products is a plus (training will be provided).

SKILL REQUIREMENT

Call Center Operations Management English Speaking Customer Service

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Customer Support Representative (Night Shift | US Market | Automotive Diagnostic Tools)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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