Customer Success Specialist (Full-Time Remote)

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

Customer Success Specialist (Full-Time Remote)
Company: REsimpli
Position Type: Full-Time | Remote
Schedule: Monday–Friday | 40 hours/week
Compensation: Hourly rate based on experience and qualifications

About REsimpli
REsimpli is a fast-growing SaaS company helping real estate investors streamline and scale their businesses through innovative technology. Our mission is to make real estate investing simpler by providing powerful tools, exceptional support, and a customer experience that helps our users succeed.

Role Overview
We are looking for a Customer Success Specialist who enjoys building relationships, solving problems, and helping customers succeed. In this role, you will support customers throughout their journey with REsimpli, from onboarding and training to ongoing product support and adoption. You will work closely with customers and internal teams to ensure users have the guidance and resources needed to successfully utilize the platform and maximize its value.

Key Responsibilities
- Provide exceptional customer support through live chat, email, Zoom sessions, and other communication channels while maintaining a high level of professionalism and customer satisfaction.
- Conduct customer onboarding sessions, software demonstrations, and training to help customers successfully set up, adopt, and maximize the value of REsimpli.
- Assist customers with product questions, troubleshooting, and best practices while providing timely and effective solutions.
- Document customer interactions, issues, and feedback within company systems and CRM tools while maintaining accurate customer records.
- Escalate technical issues, product feedback, and customer insights to the appropriate internal teams to improve the customer experience.
- Follow company workflows, SOPs, and quality standards while contributing to internal documentation, knowledge resources, and process improvements.

What We’re Looking For
- 2+ years of experience in Customer Success, Customer Support, Account Management, or another client-facing role.
- Experience supporting SaaS products or technology platforms preferred.
- Strong written and verbal communication skills.
- Ability to explain technical concepts clearly to customers with varying levels of technical experience.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple customer conversations while staying organized and responsive.
- Comfortable conducting customer training sessions and software demonstrations.
- Self-motivated, dependable, and able to work independently in a remote environment.
- Strong sense of ownership and accountability for customer outcomes.

Nice to Have
- Experience working with SaaS products, CRM platforms, or business software.
- Experience supporting real estate investors, sales teams, or technology-based businesses.
- Experience conducting software demos, customer onboarding, or training sessions.
- Familiarity with customer communication tools, CRM systems, and support platforms.

Remote Work Requirements
As a remote tea ---------- mber, you are expected to maintain:
- Reliable high-speed internet service.
- A professional, distraction-free workspace suitable for customer interactions.
- Equipment capable of supporting company software and video conferencing.

You will also be expected to:
- Maintain your assigned work schedule and remain available during scheduled hours.
- Communicate proactively with your team and leadership.
- Follow company processes, SOPs, and quality standards.

Benefits
Following successful completion of the introductory period, eligible tea ---------- mbers will receive:
- Paid time off (PTO) in accordance with company policy.
- Paid holidays in accordance with company policy.

How to Apply
To be considered for this position, please submit:
1. Your resume.
2. A short introduction video recording

Please ensure all required application materials are submitted. Incomplete applications will not be considered.

Join REsimpli and help us deliver an exceptional customer experience while transforming the way real estate investors grow their businesses.

SKILL REQUIREMENT

Customer Support Account Retention Onboarding

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Customer Success Specialist (Full-Time Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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