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TYPE OF WORK
Part Time
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SALARY
TBD
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HOURS PER WEEK
20
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DATE UPDATED
Jul 17, 2026
JOB OVERVIEW
Healthcare Virtual Receptionist -- Advanced English Proficiency / Healthcare administrative support / Part-Time | Remote | Hours TBC | Days/Hours TBC (Typically Australian Business Hours)
ABOUT US
We are a growing remote team looking for a Healthcare Virtual Receptionist with advanced English communication skills to join us. In this role, you'll serve as the first point of contact for patients, manage appointment scheduling, handle inbound and outbound communications, and provide administrative support to ensure a seamless patient experience. We work closely with our tea
ABOUT THE ROLE
This role provides dedicated front-desk support for a healthcare-focused remote operation, acting as a professional and reassuring first point of contact for patients. You will manage incoming calls, scheduling, and patient communications to keep day-to-day front-office operations running smoothly, working closely with both patients and clinical staff.
This is not a guesswork role. Practice management system access, scheduling tools, and internal guides are provided and training will be given. The expectation is straightforward -- do the job well, communicate proactively, and ask when unsure rather than assume.
A win in your first 30 days looks like:
Confidently handling incoming patient calls with a professional, reassuring tone
Accurately managing the appointment calendar, including bookings, reschedules, and cancellations
Responding to patient
Correctly verifying and updating patient details in the practice management system
KEY RESPONSIBILITIES
Patient Calls and Scheduling
- Answer incoming patient calls promptly and professionally
- Schedule, confirm, reschedule, and cancel patient appointments
- Manage the calendar and booking system
- Send appointment reminders and follow-up communications as required
Patient Communication
- Respond to patient
- Handle basic patient inquiries regarding appointments, office hours, and general information
- Escalate clinical questions or urgent matters to the appropriate staff member
Records and Compliance
- Verify patient details and update records accurately in the practice management system
- Maintain patient confidentiality and comply with relevant privacy standards at all times
TOOLS YOU WILL USE
- Scheduling and Records: Practice management or scheduling software, calendar management tools
- Communication: Phone / VoIP system,
- Documentation: Microsoft Office or Google Workspace tools
- Productivity: Google Workspace and Spreadsheets
WHO WE ARE LOOKING FOR
- Advanced English proficiency, both written and verbal
- Strong professional phone and
- Experience with appointment scheduling and calendar management
- Comfort working with practice management or scheduling software
- Familiarity with Microsoft Office or Google Workspace tools
- Strong attention to detail for accurate record verification and updates
- Proactive communicator -- over-communicates rather than under-communicates
- Knows when to problem-solve independently and when to escalate
TECHNICAL REQUIREMENTS (NON-NEGOTIABLE)
High-speed, stable internet connection with backup data in case of power outages or service interruptions
Mobile phones, tablets, and iPads are not accepted as primary work devices
A quiet, professional space suitable for handling patient phone calls
A computer capable of running practice management, VoIP, and Microsoft Office or Google Workspace tools reliably
WORKING ARRANGEMENT
- Part-time, fully remote
- Days and hours to be confirmed upon hire, Australian Business Hours
- Ongoing engagement with no fixed end date
- Strong long-term growth potential for the right person
HOW TO APPLY
Ready to apply?
Complete our online application form using the link below:
Application form link:
The form includes role-specific questions and a short written skills task. Please allow 15-20 minutes to complete it thoroughly. Answer all questions in your own words.
Application Deadline:
TBC Applications received after the closing date will not be reviewed.
