Senior Business Systems & Process Improvement Specialist

Senior Business Systems & Process Improvement Specialist

Remote | Part-Time (20+ hrs/week initially, with the opportunity to grow into a full-time role for the right candidate.)
$7–$12 USD/hour (depending on experience)
Performance Bonuses Available

About Us

We're a premium Australian service-based business that is growing quickly and continuously improving the way we operate.

Our goal isn't simply to become busier.

Our goal is to build a business that runs exceptionally well.

We're looking for someone who genuinely enjoys creating order from chaos, improving workflows, identifying inefficiencies, documenting business knowledge and building systems that allow a business to scale.

This isn't about simply documenting what already exists.

We're looking for someone who can analyse how our business operates, identify opportunities for improvement, recommend better ways of doing things and help build a business that becomes more efficient, consistent and less reliant on the business owner.

If you genuinely enjoy improving businesses, we'd love to hear from you.

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About The Role

This is not an administrative position.

This is not a customer service role.

This is a Business Systems & Process Improvement role.

You'll work closely with the business owner to analyse how the business currently operates, identify bottlenecks, improve workflows, document processes and continuously recommend better ways of operating.

You'll often receive rough ideas, verbal explanations or existing documents and transform them into clear, scalable systems that others can easily follow.

We're looking for someone who doesn't simply wait to be told what to improve.

We want someone who naturally identifies problems, asks thoughtful questions, challenges inefficient processes and enjoys finding better ways of doing things.

If something can be improved, we want you to identify it.

If something can be documented, we want you to document it.

If something can be simplified, we want you to simplify it.

If something can be automated, we want you to recommend it.

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Your Responsibilities

Examples of work include:

* Creating detailed Standard Operating Procedures (SOPs)
* Improving existing business processes
* Building process maps and workflow documentation
* Creating decision trees
* Developing operational standards
* Creating quality assurance checklists
* Reviewing existing systems and identifying inefficiencies
* Improving internal documentation
* Standardising business processes
* Building onboarding documentation
* Creating staff training manuals
* Organising business knowledge into structured documentation
* Identifying repetitive tasks suitable for automation
* Recommending software and workflow improvements
* Helping develop scalable operational systems
* Ensuring documentation remains current as the business evolves

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We're Looking For Someone Who...

* Loves creating systems
* Enjoys improving businesses
* Notices inefficiencies quickly
* Thinks logically
* Can see the "big picture" without losing attention to detail
* Writes exceptionally clear documentation
* Can simplify complicated processes
* Takes initiative
* Can independently identify opportunities for improvement
* Enjoys solving operational problems
* Asks thoughtful questions before making assumptions
* Is comfortable challenging existing processes when there's a better way
* Is comfortable receiving constructive feedback
* Has excellent written English
* Enjoys continuous improvement

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Experience We'd Love

Experience in any of the following areas would be highly regarded:

* Business systems
* Business process improvement
* SOP creation
* Operations improvement
* Process documentation
* Workflow optimisation
* Business process mapping
* Knowledge management
* Continuous improvement
* Operational excellence
* AI-assisted productivity

We're currently using:

* Google Workspace (Docs, Sheets, Drive, Gmail & Calendar)
* Slack
* WhatsApp
* Zoom
* Fathom AI Notetaker
* Timely CRM
* Wix
* MightyText
* ChatGPT

Over time we'll also be introducing additional systems, including Zapier for business automations and Loom for training documentation.

Experience with these platforms is highly regarded but not essential.

If you've worked with other workflow, documentation, automation or project management software, we'd love to hear about it.

We're much more interested in how you think than the specific software you've used.

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What Success Looks Like

Within your first few months you'll be helping us:

* Build an organised business knowledge base
* Improve existing workflows
* Reduce operational bottlenecks
* Create documentation that allows staff to work independently
* Increase consistency across the business
* Identify opportunities for automation
* Continuously recommend improvements that save time, reduce errors and improve efficiency

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Why You'll Love Working With Us

* Flexible working hours
* Long-term position
* Opportunity for increased hours as the business grows
* Performance bonuses
* You'll have genuine influence over how the business operates
* Your ideas will be heard, valued and implemented
* We genuinely encourage continuous improvement rather than maintaining the status quo

For an exceptional candidate with demonstrated expertise in Business Systems & Process Improvement, we are open to discussing a higher hourly rate.

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How To Apply

Please answer the following questions:

1. Tell us about a business process you significantly improved. What was the problem, what changes did you make, and what was the outcome?

2. Have you ever created SOPs, operational manuals or business systems? Please provide examples.

3. Tell us about the largest business improvement project you've worked on.

4. Imagine you join a business with almost no documented systems. Where would you begin, and why?

5. Tell us about a time you identified a problem before anyone else noticed it.

6. How do you ensure documentation remains accurate as a business evolves?

7. Describe a project you're most proud of and why.

8. What AI tools do you regularly use to improve your productivity and quality of work?

9. Have you ever recommended or implemented business automations? If so, please describe what you built and the impact it had.

10. Business continuity is important to us. Please describe your contingency plan for unexpected events such as:

* Internet outages
* Power outages
* Computer failure
* Severe weather
* Any other disruption that could prevent you from working

We're interested in the actual system you have in place, not simply what you would do. Please include any backup equipment, internet connections, alternative work locations and examples of when you've successfully used your contingency plan.

11. Why do you believe you'd be a great fit for this role?

12. Finally, include the word Blueprint as the first word of your application so we know you've read the entire job advertisement.

13. What questions would you ask us during your first week to better understand how our business operates?

Finally, to demonstrate your attention to detail, please include the word "Blueprint" as the very first word of your application. Applications that do not follow this instruction may not be considered.