Operations & Growth Coordinator (Housecall Pro | Dispatch | Sales | Marketing)

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: TYPE OF WORK

Full Time

: SALARY

700-1000 DOE W BONUSES

: HOURS PER WEEK

40

: DATE UPDATED

Jul 16, 2026

JOB OVERVIEW

# About EMPWR Electric

EMPWR Electric is a fast-growing residential and commercial electrical contractor serving the Greater Austin, Texas area. We're looking for an organized, proactive, and customer-focused **Operations & Growth Coordinator** to become the backbone of our daily operations.

This is **not** a typical virtual assistant position. We're looking for someone who wants to grow with our company and play a key role in delivering an exceptional customer experience while helping us increase sales, improve efficiency, and build long-term customer relationships.

## Your Mission

Your primary responsibility is to help keep our business running efficiently by ensuring customers are taken care of, our schedule stays full, and no opportunity falls through the cracks.

You'll be responsible for supporting our operations, customer service, sales follow-up, dispatching, and marketing efforts while working directly with the owner to help grow EMPWR Electric.

## What You'll Do

### Operations

* Answer incoming phone calls, emails, text messages, and customer inquiries.
* Schedule service calls and estimates.
* Manage the daily dispatch schedule using Housecall Pro.
* Create and update customer jobs, notes, invoices, and estimates.
* Collect deposits and process customer payments.
* Coordinate permits and inspection scheduling.
* Order materials and maintain organized job documentation.

### Customer Success

* Provide outstanding customer service before, during, and after every job.
* Follow up with customers after completed work.
* Request Google Reviews and customer feedback.
* Resolve scheduling conflicts and communicate appointment updates.

### Sales

* Follow up on open estimates.
* Contact previous customers for additional services.
* Reach out to property management companies and commercial prospects.
* Help convert new leads into booked appointments.

### Marketing Support

* Schedule social media content across multiple platforms.
* Upload and organize videos, photos, and marketing assets.
* Write captions using provided content and brand guidelines.
* Update Google Business Profile with completed projects and photos.
* Track marketing performance and maintain an organized content library.

## Preferred Experience

Experience with any of the following is highly preferred:

* Housecall Pro (strongly preferred)
* ServiceTitan
* Jobber
* GoHighLevel
* Google Workspace
* QuickBooks
* CapCut or Canva
* Home service industries (Electrical, HVAC, Plumbing, Roofing, etc.)

## We're Looking For Someone Who Is:

* Professional and dependable.
* Highly organized and detail-oriented.
* An excellent communicator with strong written and spoken English.
* Comfortable speaking with customers by phone.
* Self-motivated and able to work independently.
* Comfortable learning new software and improving systems.
* Interested in building a long-term career with a growing company.

If you're looking for more than just another virtual assistant position and want the opportunity to become an integral part of a growing electrical company, we'd love to hear from you.

SKILL REQUIREMENT

Social Media Management Customer Service Appointment Setting

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Operations & Growth Coordinator (Housecall Pro | Dispatch | Sales | Marketing)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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