Senior Shopify Operations & Retention Specialist

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TYPE OF WORK

Full Time

SALARY

$1,700+/month

HOURS PER WEEK

40

DATE UPDATED

Jul 23, 2026

JOB OVERVIEW

CRITICAL: THIS IS A SENIOR-LEVEL EXECUTION ROLE. We are paying a premium rate for a highly skilled, independent, and proactive e-commerce operator. This is NOT a role for general virtual assistants. You must be able to configure, manage, and troubleshoot our entire e-commerce ecosystem from day one with zero hand-holding.

To apply for the position please use the following link: popon.forms.app/appforemployment

REQUIRED TECH STACK (3+ Years of Daily Control)
You must have deep, verifiable, and advanced experience configuring and managing:
- Shopify Admin (Product setups, metafields, page builders, theme customizers)
- Klaviyo (Advanced flow architecture, customer behavior segmentation, A/B testing, deliverability QA)
- Recharge (Subscription rules, customer portals, churn-mitigation logic)
- Rebuy (Smart carts, personalized cross-sells, post-purchase offer funnels)
- Intelligems (A/B pricing tests, shipping rate optimization, offer testing)

ABOUT THE ROLE
Pop On Veneers is one of the fastest-growing direct-to-consumer (DTC) smile brands in the United States. We help thousands of customers smile with confidence through custom-made cosmetic veneers and innovative oral care products.

We are looking for a high-performing Senior Shopify Operations & Retention Specialist to run, optimize, and protect our high-volume digital storefront. You will have full hands-on ownership of our post-purchase revenue, site health, and customer journey optimization.

What You’ll Do:
- Design, build, and launch high-converting landing pages and product pages inside Shopify.
- Manage and optimize Recharge and Rebuy (smart carts, cross-sells, post-purchase offers) to aggressively drive up AOV (Average Order Value) and customer LTV (Lifetime Value).
- Build, QA, and launch automated flows and targeted campaigns in Klaviyo. Own the results of email revenue metrics, deliverability, and open rates.
- Act as our first line of defense. Audit the live store daily to catch and immediately fix bugs, broken discount codes, or app integration errors.
- Regularly track and report on crucial metrics: Shopify Conversion Rate, AOV, Subscription Churn, and Email Revenue Attribution.

What We Are Looking For:
- Proven Tech Mastery: Direct, advanced control over our specified tech stack. You understand how these apps pass data to each other and how to troubleshoot conflicts.
- Direct-Response Savvy: A solid understanding of conversion rate optimization (CRO), landing page hooks, and consumer psychology.
- Obsessive Detail & Initiative: You spot layout and tracking errors instantly. You do not wait to be told what to do—you find leaks in the funnel and bring solutions.

To apply for the position please use the following link: popon.forms.app/appforemployment

SKILL REQUIREMENT
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