Work-From-Home Appointment Setter & General VA (Warm Leads, Long-Term – US Junk Removal Company)

**IMPORTANT APPLICATION NOTICE**
All communication regarding this position will be conducted only through OnlineJobs.ph messaging or email.
**Applicants who call our business number about their application will be removed from the hiring process.**

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### About the Role

We run a growing junk removal & light demolition company in Florida (USA). Most of our leads are **high-intent inbound calls from Google** (people searching “junk removal near me,” “shed removal,” etc.).

This is a **Generalist VA / Operations role with heavy phone work.**

Your #1 job is to **answer/return those calls fast**, understand what the customer really needs, and **book them into our schedule**. When phones are quiet, you will work across **multiple parts of the business**: basic financial tracking, spreadsheets, CRM updates, and general admin.

You will be **learning every major facet of the company** over time: phones, scheduling, simple reporting, and support for marketing and operations.

This is a **full-time, long-term role** for someone who wants stable work, consistent hours, and a team that values performance.

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### Salary

- **$900–$1,300 per month** (full time) + **performance bonuses** based on booked & completed jobs
- Once fully ramped with incentives, total compensation can reach **around $1,500/month**

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### Responsibilities

#### Phone & Customer Service (Primary)

- Answer inbound calls from US customers and **return missed calls quickly**
- Understand what the customer actually needs by asking clear, smart questions
- Explain our services **clearly and professionally**
- Request photos when needed to help prepare estimates
- Schedule estimates and jobs into the appropriate calendar time windows
- Follow our **7-day follow-up process** for unbooked leads using calls, texts, and emails
- Confirm upcoming appointments and reschedule customers when necessary
- Deliver outstanding customer service on **every** interaction

#### Generalist VA / Operations & Metrics

- Update customer records and notes in **GoHighLevel (CRM)**
- Maintain and update **Google Sheets** for simple financial and marketing metrics (revenue, COGS, ad spend, job counts, etc.)
- Use **AI tools (like ChatGPT, Claude, etc.)** to help draft messages, improve processes, and find solutions before asking for help
- Assist with scheduling, calendar management, and basic reporting
- Support basic financial tracking and admin tasks (no advanced accounting)
- Keep customer and job records accurate and organized
- Complete general administrative tasks between calls
- Support the operations team with additional tasks as assigned

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### Requirements

- **Excellent spoken and written English** with **near-native / neutral American accent**
- Strong listening and comprehension skills – you must catch subtle differences in what people say and ask clarifying questions
- **Comfortable and experienced with Google Sheets** (sorting, filtering, basic formulas)
- Able to **think independently**, propose solutions, and use **AI tools** to help solve problems before escalating
- Prior experience on the phone with US/UK/AU customers (appointment setting, customer service, or call center) – **ideally 3+ years**
- Comfortable working **US hours** (roughly 9am–5pm US Eastern, **Monday to Saturday**)
- Reliable internet, backup connection, and a **quiet place to take calls**
- Coachable, reliable, and willing to follow scripts **and** use judgment when real life doesn’t match the script

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### Nice to Have

- Experience with **home services** (plumbing, HVAC, cleaning, junk removal, etc.)
- Experience using CRMs like **GoHighLevel, HubSpot, or similar**
- Prior experience as a **generalist VA** supporting multiple functions in one business

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### Compensation & Schedule

- **Full time, 50 hours/week**
- Competitive salary based on experience, paid weekly (we will discuss your desired rate)
- **Long-term role** for the right person – we invest in training and want you with us for years, not months

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### How to Apply (follow these steps exactly)

**Subject line:** `Generalist VA & Appointment Setter – [Your Name]`

Include all of the following in your message:

1. **Your resume**
2. **Your expected monthly salary in USD** for full-time work
3. **Voice sample (required):**
- Record 45–60 seconds (Vocaroo, Loom, etc.) introducing yourself and **reading this scenario in your own words**:
> A caller says: “Can I drop my brush off somewhere?”
> Please respond as if you work for our junk removal company. Clarify what they mean and explain what we can or cannot do for them.
- Send the link in your application.
4. **Your current tech setup:**
- Which laptop/desktop you use
- How many monitors you have, headset details, etc.
5. **Typing test screenshot:**
- Go to ** ---------- **
- Choose **Medium text – 1 minute**
- Take the test and include a screenshot of your result
6. **Internet speed test screenshot**
7. In 3–5 sentences, tell us about a time you **used Google Sheets or AI tools to solve a problem** at work.

**Important:**
Applications that **do not follow all steps** will **not** be considered.