INSURANCE ADMINISTRATIVE SUPPORT SPECIALIST

Full-Time Remote Position | Philippines | U.S. Central Time

We are a fast-growing U.S.-based insurance agency looking for a highly skilled, fast, and detail-oriented administrative professional to join our team.

This is a non-licensed insurance support position. You will not sell insurance, recommend coverage, provide insurance advice, negotiate terms, quote policies, bind coverage, or make decisions that require an insurance license.

We are looking for a true computer rock star who can work quickly across multiple systems and screens while maintaining a very high level of accuracy.

The Person We Need

The ideal candidate is someone who:

Works extremely quickly without sacrificing accuracy.
Is highly skilled with computers and online systems.
Can comfortably work with multiple monitors, windows, emails, spreadsheets, PDFs, and websites at the same time.
Notices small details that other people miss.
Can compare information across several documents and identify inconsistencies.
Learns new systems and procedures quickly.
Is organized even when handling many requests at once.
Follows instructions and checklists carefully.
Takes responsibility for completing assigned work.
Follows up persistently instead of leaving matters unfinished.
Communicates clearly when information is missing or a problem is found.
Is reliable, focused, and interested in a long-term position.

This is not a slow-paced data-entry role. Our agency handles a large volume of documents, emails, requests, and information every day. You must be comfortable working in a busy environment and switching between tasks quickly.

Main Responsibilities

Your responsibilities may include:

Entering client, business, vehicle, driver, and policy information into agency systems.
Updating internal records based on instructions from licensed staff.
Uploading, downloading, renaming, and organizing documents.
Reviewing forms and documents to confirm all required fields are completed.
Checking names, addresses, dates, VINs, driver information, and other details for accuracy.
Comparing information between emails, applications, spreadsheets, documents, and online systems.
Identifying missing documents or inconsistent information.
Contacting clients to request documents or factual information using approved agency templates.
Following up on missing paperwork and unanswered administrative requests.
Organizing email inboxes and routing requests to the correct licensed employee.
Updating task lists, spreadsheets, CRM records, and internal tracking systems.
Preparing draft emails and administrative documents for review.
Sending documents or status updates that have already been approved by licensed staff.
Retrieving policy documents, identification cards, invoices, and other records from carrier systems when authorized.
Tracking open items, deadlines, pending documents, and follow-ups.
Preparing daily production reports showing completed and unfinished work.
Immediately reporting errors, missing information, or unusual activity to a manager.
Following written procedures, checklists, and company security requirements.
Licensing Limitations

This is an administrative support role only.

The employee will not:

Sell or solicit insurance.
Recommend insurance coverage.
Explain or interpret coverage.
Provide advice about insurance options.
Negotiate premiums, coverage, or policy terms.
Quote, bind, issue, cancel, or change coverage independently.
Make underwriting or coverage decisions.
Represent themselves as a licensed insurance agent.
Perform any activity that the agency designates for licensed staff.

Any request involving coverage, pricing, policy terms, recommendations, or insurance advice must be immediately transferred to a licensed tea ---------- mber.

Computer Skills Are Extremely Important

You should be highly comfortable with:

Multiple monitors and multiple open windows.
Microsoft Outlook.
Microsoft Excel.
Microsoft Word.
PDF documents.
Online portals and browser-based systems.
Copying and transferring information accurately between systems.
Keyboard shortcuts.
File organization.

Email search and organization.
Spreadsheets and task trackers.
Messaging and communication platforms.
Learning new software quickly.

Experience with insurance agency systems is helpful, but strong computer skills, speed, accuracy, and learning ability are more important.

Required Qualifications
Excellent written and spoken English.
Very strong computer skills.
Fast and accurate typing.
Strong attention to detail.
Ability to work efficiently across multiple screens.
Ability to follow detailed instructions and procedures.
Reliable high-speed internet.
Reliable computer capable of running multiple programs simultaneously.
A quiet and professional workspace.
Backup internet and power arrangements.
Availability to work full-time during U.S. Central Time business hours.
No other employment that conflicts with scheduled working hours.
Work Expectations

Employees are expected to:

Be logged in and ready to work on time.
Read every instruction carefully.
Complete work accurately and efficiently.
Maintain an organized list of unfinished assignments.
Follow up without needing repeated reminders.
Ask questions when instructions are unclear.
Never guess when important information is missing.
Report mistakes immediately.
Provide clear updates to managers.
Submit an organized daily production report.
Protect confidential customer and business information.

Speed is important, but accuracy is equally important. We need someone who can work fast while checking their work before marking a task complete.

This Position Is Not for You If:
You are uncomfortable using several systems at the same time.
You work slowly on a computer.
You frequently make data-entry mistakes.
You do not notice small differences in names, numbers, or documents.
You need repeated reminders.
You become overwhelmed by multiple open tasks.
You leave follow-ups unfinished.
You hide mistakes.
You regularly lose files or forget where information was saved.
You are looking for a temporary or casual position.
You are working for other employers during the same scheduled hours.
What We Offer
Direct employment with a growing U.S.-based insurance agency.
Full-time, stable, long-term work.
Structured training and written procedures.
Opportunity to learn insurance agency operations.
Performance-based salary increases.
Opportunities for advancement into senior administrative, quality-control, or team-lead positions.
Recognition for speed, accuracy, reliability, and strong performance.
How to Apply

Please submit:

Your résumé.
A short introduction explaining why you are a strong fit.
A one- to two-minute English video introducing yourself.
Your typing speed.
Your experience working with multiple monitors and computer systems.
The software and online platforms you have used.
A description of a job where accuracy and attention to detail were extremely important.
Your availability during U.S. Central Time.
Your computer specifications.
Your internet speed and backup plan.
Your expected monthly salary.
Confirmation that you do not have another conflicting full-time position.

Please answer this question:

You receive three documents containing a company name, vehicle VIN, driver name, and address. Some of the information does not match. What steps would you take before entering the information into the system?

In the first line of your application, write:

“I work fast, check every detail, and do not guess.”

Applications that do not include this sentence will not be reviewed.