Customer Success Specialist

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: TYPE OF WORK

Full Time

: SALARY

40,000

: HOURS PER WEEK

40

: DATE UPDATED

Jul 14, 2026

JOB OVERVIEW

About Scriveiner
Scriveiner is a British luxury brand specialising in premium writing instruments and accessories. We are a fast-growing company focused on delivering high-quality products and exceptional customer experiences to customers worldwide.

The Role
We are looking for a Customer Success Specialist to join our remote team. You will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring every customer interaction reflects the quality of our brand.
This role is focused on ownership and resolution not just answering tickets. You will be expected to provide thoughtful solutions, follow processes, and take full responsibility for customer cases from start to finish.

Responsibilities
- Respond to customer enquiries promptly with clear, professional, and empathetic communication
- Resolve customer issues while ensuring a positive experience
- Maintain accurate ticket notes and documentation
- Follow internal processes and Amazon communication guidelines
- Escalate complex issues when needed with proper context
- Participate in weekly tea ---------- etings and contribute to continuous improvement

Requirements
- Experience in customer service, customer success, or a similar role
- Excellent written English with a professional and friendly communication style
- Strong attention to detail and ability to follow processes
- Ability to work independently and take ownership of tasks
- Comfortable receiving feedback and working in a quality-focused environment
- Reliable internet connection and suitable home working setup

Preferred Qualifications
- Experience with Amazon buyer messaging or marketplace customer service
- Experience using helpdesk/ticketing platforms (e.g., Gorgias, Zendesk, etc.)
- Experience supporting premium brands or e-commerce businesses

How to Apply
Complete the application form here: ----------
Only applications submitted through the form will be considered.

SKILL REQUIREMENT

Amazon Customer Support Customer Service

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Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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