Merchant Services Technical Support Specialist (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$8 hr and up based on experience

: HOURS PER WEEK

40

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

Compensation: $8.00 per hour and up (Based on Experience)

Hours: Full-Time (40 hours/week)

Work Schedule:
Monday–Friday
3:00 PM – 10:00 PM Arizona Time (MST)

About Us

US Card Solutions is a rapidly growing U.S.-based payment processing company and Full Service Provider (FSP) of Fiserv. We provide merchant accounts, Clover POS systems, payment gateways, ACH processing, and technical support to thousands of businesses across the United States.

We are looking for an experienced Merchant Services Technical Support Specialist to become a long-ter ---------- mber of our team.

This is NOT a virtual assistant position. We are looking for someone with real technical support experience in the payment processing industry.

Responsibilities
Provide technical support via phone, email, and chat
Troubleshoot Clover POS systems
Support Dejavoo, Valor, and PAX payment terminals
Assist merchants with payment processing issues
Help merchants with gateway and virtual terminal questions
Troubleshoot internet and network connectivity issues
Assist with terminal downloads and programming
Reset passwords and assist with merchant portals
Work with underwriting, boarding, and risk teams
Document all customer interactions in our CRM
Escalate advanced issues when necessary
Deliver outstanding customer service

Required Experience

Applicants without merchant services experience will not be considered.

You should have experience with several of the following:

Merchant Services
Credit Card Processing
Payment Gateways
Clover POS
Dejavoo
Valor
PAX
Fiserv
TSYS
CardConnect
----------
NMI
Payment terminals
Remote technical support
Windows networking
Routers
Wi-Fi troubleshooting
VPN
Remote Desktop software
Zendesk, Freshdesk, HubSpot, Salesforce, or similar CRM
Qualifications
Excellent spoken and written English
Strong troubleshooting skills
Ability to remain calm under pressure
Professional phone presence
High-speed internet
Quiet home office
Reliable computer
Stable power backup preferred
Preferred Qualifications

Experience working for:

Merchant processor
Payment gateway
ISO/MSP
Fintech company
POS company

Experience supporting:

Restaurants
Retail
Medical
E-commerce
Professional services

To Apply

Please answer the following questions:

Which merchant processors have you worked for?
Which POS systems have you supported?
Have you worked with Clover? If yes, explain your experience.
Which payment gateways have you supported?
What CRMs or ticketing systems have you used?
Describe the most difficult technical issue you've solved.
Record a 2-minute video introducing yourself and explaining why you're a great fit for this role.
Include the words "Fiserv Expert" at the beginning of your application so we know you read the entire job posting.

SKILL REQUIREMENT

Payment Processing

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Merchant Services Technical Support Specialist (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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