IT Help Desk Support Specialist (Part-Time)

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TYPE OF WORK

Part Time

SALARY

200PHP/Hour

HOURS PER WEEK

18

DATE UPDATED

Jul 14, 2026

JOB OVERVIEW

Hours:
Part-Time: Saturday & Sunday 11am-8pm (Manila Time)

Key Responsibilities:

• Provide first-level technical support for software, hardware, and network connectivity issues.
• Respond to and resolve support tickets and service requests in a timely and professional manner.
• Support users across multiple environments, including retail stores, corporate offices, and remote locations.
• Handle common service requests such as:
- Password resets
- Software installations and updates
- Basic system and connectivity troubleshooting
• Apply I ---------- Management best practices to:
- Log, categorize, and prioritize support tickets accurately
- Ensure proper escalation when needed
• Maintain clear and detailed documentation of:
- I ----------
- Problems
- Changes
• Contribute to and update the knowledge base to improve future support efficiency and consistency.
• Required to be available and in front of PC during work hours.
• Follow ITIL framework concepts to ensure structured and standardized support processes.

Required Qualifications:

• Experience in IT support, help desk, or a similar technical support role.
• Experience supporting users in a Microsoft environment (Microsoft 365, Windows, Active Directory, or related Microsoft technologies).
• Basic knowledge of: Software, hardware, and network troubleshooting
• Familiarity with ticketing systems and support workflows.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• PC required
• Excellent verbal English
• Willing to install and use Time Doctor

How to apply: Please include a link to your CV and ensure it is set to public access.

SKILL REQUIREMENT
IT Microsoft 365 Helpdesk Support
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