Senior WHOP Dispute Specialist

Senior WHOP Dispute Specialist

Flexible Schedule — WHOP Experience Required

We are hiring a **top-tier WHOP Dispute Specialist** for a fast-scaling US fashion dropshipping store currently generating approximately **$25,000–$30,000 USD per day**.

This is a hands-on, high-responsibility role.

**Do not apply unless you have personally handled WHOP disputes from investigation through final evidence submission.**

Experience with Stripe, PayPal, Shopify Payments or other processors does not qualify. We are hiring specifically for proven **WHOP expertise**.

This is not for beginners, general virtual assistants, customer service representatives who have only seen disputes, or candidates who want to learn chargeback management.

We need someone decisive, experienced and confident enough to take full ownership of every WHOP dispute.

Mandatory WHOP experience

You must have:

* Extensive, recent and direct experience handling disputes inside WHOP
* Personally handled at least **50 WHOP disputes from start to finish**
* Personally investigated, prepared and submitted complete evidence
* Experience managing multiple open disputes and strict deadlines
* A proven history of winning WHOP disputes
* Strong knowledge of WHOP dispute types and evidence requirements
* Experience working with high-volume US ecommerce or dropshipping businesses
* Excellent written English
* Strong investigative and analytical skills
* The confidence to make decisions without unnecessary questions
* The ability to cooperate with customer support, supply chain and fulfillment teams
* Full ownership of results, deadlines, follow-ups and mistakes

You must already know how to handle

* Product not received
* Product unacceptable
* Product not as described
* Unauthorized transactions
* Fraud claims
* Duplicate or incorrect charges
* Refund-related disputes
* Tracking and delivery evidence
* Customer communication evidence
* Order, payment and fulfillment documentation
* Evidence requests from customers and internal teams
* Clear, case-specific and persuasive WHOP submissions

Responsibilities

You will:

* Monitor all new and open disputes in WHOP
* Review every case quickly and correctly
* Identify the dispute reason and required evidence
* Investigate orders, tracking, communication and fulfillment history
* Collect all missing evidence independently
* Coordinate directly with customer support and supply chain
* Prepare and submit complete WHOP evidence packages
* Never miss a deadline
* Maintain an accurate dispute tracker
* Monitor won, lost and open cases
* Review lost cases and improve future submissions
* Identify recurring causes of disputes
* Recommend concrete improvements to customer support, fulfillment and evidence collection

Performance expectations

You must:

* Treat every dispute as financially important
* Work independently without waiting for reminders
* Never submit generic or incomplete evidence
* Never copy the same response into every case
* Know which evidence strengthens or weakens a submission
* Follow up until every case is completed
* Escalate genuine risks immediately
* Remain accurate under pressure and high volume
* Take responsibility instead of making excuses

Schedule

The schedule is flexible.

However, you must check WHOP and the dispute tracker every day, respond quickly to urgent cases and complete every submission before its deadline.

Flexible hours do not mean flexible responsibility.

Do not apply if

* You have never personally handled WHOP disputes
* You have handled fewer than 50 WHOP disputes
* Your experience is mainly with Stripe, PayPal or Shopify Payments
* You only collected information for someone else
* You have never personally submitted complete WHOP evidence
* You need training on WHOP
* You rely on generic templates
* You ask unnecessary questions instead of investigating
* You need approval for every decision
* You miss deadlines or require reminders
* You are looking for a learning opportunity
* You are overloaded with other clients
* You cannot take full ownership of outcomes

Application

Start your message with:

*WHOP EXPERT*

Send your application to:

* ---------- *

Answer only:

1. Which businesses did you personally handle WHOP disputes for?
2. How many WHOP disputes have you personally handled from start to finish?
3. Which WHOP dispute types did you handle?
4. How many cases did you win and lose?
5. Briefly describe one difficult WHOP dispute you personally won.
6. Are you currently working for another client?
7. What is your weekly availability?
8. What is your earliest possible start date?
9. What is your expected hourly rate?

Keep your answers short, factual and direct.

Do not send a CV.

Do not send a motivation letter.

Do not send vague, generic or AI-written answers.

Shortlisted candidates must complete a practical WHOP dispute assessment using an anonymized case.

Applicants without direct, hands-on and substantial WHOP experience will be rejected immediately.

*Salary: negotiable based on proven WHOP experience, volume and results.*