Expert Fashion Dropshipping Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$4/hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 13, 2026

JOB OVERVIEW

Expert Fashion Dropshipping Customer Service Representative

Graveyard Shift — USA Working Hours

We are hiring an *expert Customer Service Representative* for a fast-scaling US fashion dropshipping store currently generating approximately *$25,000–$30,000 USD per day*.

This is a serious, high-responsibility position.

We are not looking for beginners, general virtual assistants, trainees, or people who want to learn ecommerce.

We are not hiring someone who sees customer service as a temporary step toward management, marketing or another role.

We only want experienced fashion dropshipping customer service professionals who already know exactly how this work should be done.

Mandatory experience

You must have:

* Worked for *multiple real fashion dropshipping stores*
* Worked for stores that each consistently generated at least *$100,000 USD per month*
* Experience supporting US customers
* Experience handling *100–150+ tickets per day*
* A consistent speed of approximately *15–20 correctly handled tickets per hour*
* Strong experience with Shopify and Gorgias
* Excellent written English
* Experience using SOPs, macros, Google Sheets and detailed workflows
* The ability to work quickly and accurately under high pressure
* The confidence to make correct decisions without asking unnecessary questions
* The ability to take responsibility for your work and mistakes
* The ability to communicate and cooperate properly with other customer service representatives

Experience in other niches does not count.

Beauty, supplements, electronics, SaaS, Amazon, agencies, general ecommerce and regular retail experience are not relevant.

You must already know how to handle

* Shipping delays and tracking problems
* Lost, damaged, incorrect or missing orders
* Returns, refunds, replacements and exchanges
* Sizing complaints
* Quality complaints
* “Not received” and “not as described” complaints
* Difficult, emotional and demanding US customers
* Order changes and cancellations
* Refund prevention and customer retention
* Chargeback threats
* Accurate ticket notes, escalations and tracker updates
* Working strictly according to an existing company workflow

Working hours

This is a *graveyard shift for applicants in the Philippines*.

You must be available during *USA working hours* and able to work this schedule consistently for the long term.

Do not apply if you cannot reliably work nights.

Do not apply if

* You have not worked for multiple fashion dropshipping stores
* The stores did not consistently generate at least $100,000 per month
* Your experience is from another ecommerce niche
* You need basic training
* You want to learn fashion dropshipping
* You work slowly
* You become inaccurate under pressure
* You need approval for every routine case
* You ask unnecessary questions instead of following the workflow
* You cannot handle high ticket volume
* You cannot work graveyard hours
* You are looking for short-term work
* You are currently overloaded with other clients

Application

Start your message with:

*FASHION CS EXPERT*

Send your application to:

* ---------- *

Answer only these questions:

1. Which fashion dropshipping stores did you work for?
2. Did each store consistently generate at least $100,000 USD per month?
3. How many tickets did you personally handle per day?
4. What was your average ticket-handling speed per hour?
5. Which support platforms did you use?
6. Are you currently working for another client?
7. Which exact USA hours can you work?
8. What is your earliest possible start date?
9. What is your expected hourly rate?

Keep your answers short, factual and direct.

Do not send a CV.

Do not send a motivation letter.

Do not send vague, generic or AI-written answers.

Applications without clear and relevant fashion dropshipping experience will be rejected immediately.

*Salary: negotiable, starting from $4 USD per hour, depending on proven experience and performance.*

SKILL REQUIREMENT

Shopify Customer Service Gorgias

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Expert Fashion Dropshipping Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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