AI Documentation & Customer Onboarding Specialist (SaaS)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

1600

: HOURS PER WEEK

38

: DATE UPDATED

Jul 13, 2026

JOB OVERVIEW

About Us

We are an Australian technology company preparing to launch an exciting new cloud-based SaaS platform for service businesses.

We're looking for an exceptional AI-powered Documentation & Customer Onboarding Specialist to help us prepare everything customers need before launch.

This is not a virtual assistant role and it is not a traditional social media role.

We are looking for someone who understands modern AI tools and can use them to create professional documentation, customer onboarding resources, tutorial videos, website content and knowledge base articles quickly and efficiently.

If you enjoy learning software, explaining complex features in a simple way, and using AI to produce high-quality work, we'd love to hear from you.

Your Responsibilities
Customer Help Centre & Documentation
Create professional step-by-step user guides
Build and maintain our online Help Centre
Write FAQs and troubleshooting guides
Create onboarding checklists
Document software workflows and business processes
Keep documentation updated as the platform evolves
Customer Training & Tutorials
Record screen-share tutorial videos
Create short "How To" videos
Produce onboarding videos for new customers
Add captions, annotations and callouts
Organise our customer training library
AI-Powered Content Creation
Use AI tools to create documentation efficiently
Write website content and feature descriptions
Create launch announcements and release notes
Produce customer emails and onboarding material
Turn software updates into clear customer guides
Customer Experience
Review the software from a customer's perspective
Identify areas that need clearer explanations
Suggest improvements to onboarding and documentation
Help create a world-class customer experience from day one
Essential Skills

We are specifically looking for someone who already uses AI professionally.

You should be confident using AI to improve productivity and produce high-quality work.

Experience with these tools is highly desirable:
AI
ChatGPT
Claude
Perplexity
Documentation
Mintlify
Scribe
Notion
Video & Design
Loom
Canva
CapCut
Automation (Bonus)
Zapier
Make

You do not need experience with every tool, but you should already be comfortable learning and using modern AI software.

We Are Looking For Someone Who
Has excellent written and spoken English
Learns new software quickly
Has outstanding attention to detail
Enjoys solving problems
Can work independently
Is proactive and organised
Loves improving systems and processes
Thinks like a customer
Uses AI to improve speed without sacrificing quality
Highly Desirable Experience
SaaS software
CRM systems
Customer onboarding
Technical writing
Knowledge base creation
Software documentation
Video tutorials
Basic graphic design
Basic video editing
Customer Success
Hours & Pay
30-40 hours per week initially
Flexible working hours
Long-term opportunity
Potential to become a full-time tea ---------- mber
AUD $8–15 per hour depending on experience
How to Apply

Please send us:

Your resume/CV.
Examples of documentation, user guides or help articles you have created.
Examples of tutorial or screen-recorded videos.
A list of the AI tools you regularly use.
A brief explanation of how AI helps you complete your work faster.
Your hourly rate.
Internet speed test screenshot.
A 2–3 minute introduction video.
Skills Assessment

Shortlisted applicants will complete a small paid trial.

As part of your application, please complete the following:

Task 1

Using AI tools, create a one-page "Getting Started" guide explaining how to create a new customer in a fictional CRM system.

Task 2

Record a 60–90 second screen-share tutorial explaining the same process.

Task 3

Tell us:

Which AI tools you used.
Why you chose those tools.
Approximately how long the tasks took you.
What you would do differently if you had another hour to improve the result.
Important

We encourage applicants to use AI as part of their workflow—we believe it is an essential productivity tool.

However, applications generated entirely by AI without your own review, editing, and personal input will not be considered.

We are looking for someone who knows how to combine AI with critical thinking, attention to detail, creativity, and good judgment to produce professional, accurate, and engaging work.

What Success Looks Like

Within your first few months, you will help us:

Build a professional Help Centre.
Create customer onboarding documentation.
Produce high-quality tutorial videos.
Prepare launch content for our website.
Improve the customer onboarding experience.
Reduce future support requests through excellent documentation.
Help build scalable systems using AI.

We're looking for someone who wants to grow with our company long-term. If you're passionate about AI, love creating great documentation, and enjoy helping customers succeed, we'd love to hear from you.

SKILL REQUIREMENT

SaaS Attention to Detail AI Tools

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0121
Total Execution Time	0.0133

GET DATA

No GET data exists

MEMORY USAGE

1,511,256 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/AI-Documentation-Customer-Onboarding-Specialist-SaaS-1687893

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0068 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1687893 LIMIT 1
0.0003	SELECT * FROM `employers` WHERE `employer_id` = 854509 LIMIT 1
0.0008	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1687893 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-08',ej.date_added) duration_days, DATEDIFF('2026-08-08',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-08',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1687893'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1687893
0.0007	`UPDATE employer_jobs SET hit_counts = '*Jul-13-2026=592Jul-14-2026=121Jul-15-2026=62Jul-16-2026=33Jul-17-2026=10Jul-18-2026=7Jul-19-2026=9Jul-20-2026=12Jul-21-2026=7Jul-22-2026=31Jul-23-2026=21Jul-24-2026=11Jul-25-2026=3Jul-26-2026=5Jul-27-2026=7Jul-28-2026=7Jul-29-2026=12Jul-30-2026=16Jul-31-2026=16Aug-01-2026=5Aug-02-2026=7Aug-03-2026=16Aug-04-2026=7*Aug-08-2026=1' WHERE job_id= '1687893'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=982*Aug-2026=36' WHERE job_id= '1687893'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1687893' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1687893
0.0017	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '854509' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786140036
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/AI-Documentation-Customer-Onboarding-Specialist-SaaS-1687893
csrf-token	4959e9f089817569d9e24a59cc4eb3d1

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.95
HTTP_DNT

AI Documentation & Customer Onboarding Specialist (SaaS)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?