Short term rental Guest Communications Specialist

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TYPE OF WORK

Full Time

SALARY

800

HOURS PER WEEK

45

DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

Company Overview

We are a fast-growing short-term rental (STR) property management company managing approximately 350 vacation rental properties across the United States. Our mission is to deliver excellent guest experiences while maintaining smooth, reliable operations for our property owners.
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Position Overview

We are seeking a Guest Communications Specialist to join our remote team on a full-time basis. This role is ideal for someone with hands-on experience managing short-term rental properties who is comfortable working in a fast-paced, high-volume environment. You will be responsible for managing guest communications across multiple platforms, resolving issues in real time, and coordinating closely with internal teams to ensure a seamless guest experience before, during, and after each stay.

***This role requires prior STR property management experience. Only applicants with experience in Guesty, Breezeway, and OTAs will be considered.
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Key Responsibilities

- At least one (1) year of experience in short-term rentals (STRs) or OTA-based roles (required)
- Respond promptly and professionally to guest messages across Airbnb and other OTAs
- Handle guest inquiries, concerns, and complaints with a calm, solutions-focused approach
- Coordinate with cleaning, maintenance, and operations teams to resolve issues efficiently
- Accurately log, track, and follow up on guest issues using internal systems
- Follow company SOPs, communication standards, and escalation procedures consistently
- Maintain a high level of responsiveness and accountability throughout each shift
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Required Experience & Skills
- Proven experience managing short-term rental properties (required)
- Hands-on experience using Guesty, Breezeway, or other PMS tools (required)
- Experience working with Airbnb and other OTAs (required)
- Strong written and verbal English communication skills
- Ability to multitask and manage high message volume
- Reliable internet connection and consistent attendance
- Comfortable working in a fast-paced, time-sensitive environment
- No attendance or reliability issues

Schedule
- Full-time
- 9 hours per day, 5 days per week
- Schedule based on Arizona Time

How to Apply:
Please submit your updated CV along with a 2-minute updated video introduction through this email: ----------
Kindly title your application: “Application for Full-Time Guest Comms Role.”

Please note that applications that do not meet the required qualifications or fail to follow these instructions will not be considered.

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