Urgent Hiring: Operations Manager

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TYPE OF WORK

Full Time

SALARY

8-10 USD/hr

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

I’m looking for a highly capable, experienced Operations Manager to support the daily operations of a growing service-based business. This is not an entry-level VA role. I’m looking for someone with strong operations management experience who understands how to keep a business organized, efficient, and moving forward without needing constant direction.

This role is best suited for someone who has supported a fast-paced service business before and is comfortable owning processes, managing moving parts, and helping improve day-to-day operations across admin, customer communication, scheduling, and internal workflows.

If you are highly organized, operationally strong, proactive, and know how to bring structure to a growing business, this could be an excellent long-term opportunity.

What You’ll Be Doing:
-Manage day-to-day administrative and operational support
-Handle inbound and outbound customer communication (phone, email, SMS)
-Oversee scheduling, calendar coordination, and appointment flow
-Support dispatch and technician coordination
-Maintain CRM accuracy, customer records, and job updates
-Assist with estimates, invoices, reporting, and follow-ups
-Build, improve, and maintain internal workflows, SOPs, and systems
-Monitor team activity and help ensure tasks are completed on time
-Identify gaps, inefficiencies, and process issues, then help improve them
-Support leadership with reporting, organization, and operational follow-through
-Help create structure and accountability across daily operations
-Use AI tools to improve efficiency, organization, and execution

If you’re still reading, include your favorite animal in the subject line of your application

Required Background:
-Strong operations management experience is required
-Must have experience supporting or managing business operations in a service-based business
-Must be confident in handling operations with minimal supervision
-Must have experience improving workflows, building systems, and keeping teams organized
-Must be comfortable managing multiple moving parts across admin, scheduling, customer communication, and internal processes
-Must be proactive, resourceful, and highly dependable

Required Experience:
-Operations management or operations support
-Virtual Assistant or remote business support
-Customer service (phone, email, SMS)
-Scheduling and calendar management
-CRM management and job tracking
-Reporting, documentation, and administrative oversight
-Process improvement / workflow creation
-SOP building and internal systems organization

Strongly Preferred:
-Home service, construction, roofing, HVAC, plumbing, or trades experience
-Dispatch or field team coordination
-Experience supporting owners, managers, or leadership teams
-Supervisory or team coordination experience
-Experience managing recurring workflows and operational accountability
-AI experience (ChatGPT, Claude, automations, knowledge bases, voice agents, etc.)

Tools You May Use:
-Jobber
-Housecall Pro
-ServiceTitan
-GoHighLevel
-Google Workspace
-Microsoft Office
-Canva
-ChatGPT / Claude
-Other CRM and operations tools

This Role Is a Great Fit If You:
-Think like an operator, not just an assistant
-Take ownership and solve problems without waiting for instructions
-Know how to build structure and improve processes
-Can manage multiple priorities without dropping details
-Are comfortable supporting business operations at a high level
-Want a long-term role with stability, responsibility, and room to grow

To Apply
-Send a message with:
-A short introduction
-Your relevant operations experience
-The tools and systems you’ve used
-A brief example of a workflow or process you improved
-Most recent copy of your resume

Applicants who do not follow instructions will not be considered. I will be responding to qualified applicants for the next step of your application.

SKILL REQUIREMENT
Office and Administration Systems Administration Operation Management
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