Cxstomer

Pre-Sales IB Phone Support (Tech Client) 100% WFH

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$6.50 USD /hr (paid weekly)

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

When applying, PLEASE send a voice recording talking about the types of products you have supported in a pre-sales or tech support role. Do not use AI or a script when making the recording, or we will not proceed with your application. Thank you!

This role does REQUIRE prior sales and tech support experience.

About the Role
Cxstomer is hiring a Pre-Sales Inbound Phone Agent to support one of our family technology clients. Our client offers a suite of digital safety products designed to help parents protect their children online including mobile phones, watches and home internet monitoring devices.

In this role, you will be the first voice parents hear when they are exploring which product is the right fit for their family. Your job is to listen carefully, understand their situation, and guide them to a confident decision.

This is a phone-first position. You will spend the majority of your shift taking live inbound calls from parents who are actively evaluating product options. You will need to quickly build rapport, ask the right questions, and explain product differences in plain language that a non-technical parent can act on.

Why You Will Love Working Here
Meaningful work protecting families, not just closing tickets
100% remote, work from the comfort of your home
Weekly USD pay plus a 13th month bonus
Paid training from day 1
Clear career growth opportunities
Stable schedules with no last minute changes

What You Will Do
Answer inbound phone calls from customers who are interested in mobile devices, smart watches and home internet monitoring devices for their children, and help them d ---------- what to purchase
Troubleshoot Tier 1 technical issues accurately and efficiently
Document customer interactions and resolutions thoroughly
Escalate complex or out of scope issues to the appropriate team
Identify recurring customer issues and share insights with the team
Meet daily quality, productivity, and customer satisfaction goals

What We Are Looking For
2 or more years of phone based sales support experience
1 or more year of technical support experience
Experience troubleshooting Tier 1 technical issues in a B2C environment
Strong English communication skills (B2 or higher)
Ability to explain technical concepts in simple, customer friendly language
Comfortable working independently in a remote environment
Professional home office setup with reliable internet and backup connectivity
Experience using Intercom or similar help desk software is a plus

Technical Requirements
Processor: Intel i5 (11th Gen or newer), AMD Ryzen 5 (2021 or newer), or Apple M2 or newer
RAM: 16 GB minimum
Operating System: Windows 11 (22H2 or later) or macOS Tahoe (26) or newer
Internet: Minimum 50 Mbps download and upload
Backup internet connection and backup power source required

Schedule and Compensation
Pay: $6.50 USD per hour (paid weekly)
Training: Monday through Friday, 9:00 AM to 5:00 PM EDT (paid)
Post-training schedule: Monday through Friday, AM or PM shifts available
Paid breaks + lunch
Job type: Full time (40 hours per week)

Important Dates
Application deadline: July 13, 2026
Training start date: July 20, 2026

SKILL REQUIREMENT

Technical Support Phone Support Sales Support

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Cxstomer

Pre-Sales IB Phone Support (Tech Client) 100% WFH

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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