Dental Virtual Assistant (scheduler) - Previous Dental experience required

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TYPE OF WORK

Full Time

SALARY

N/A

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW


Dental Scheduler Virtual Assistant

Job Title: Dental Scheduler Virtual Assistant

Location: Remote / Overseas

Schedule: [Insert hours – typically U.S. business hours]

Employment Type: Independent Contractor

Job Overview

We are seeking a reliable, detail-oriented Virtual Assistant to support our dental practice with patient scheduling, insurance pre-authorizations, and telephone communication. This role requires professionalism, excellent customer service, confidentiality, strong communication skills, and the ability to follow established systems and protocols.

Responsibilities & Duties

* Answer inbound patient calls professionally
* Make outbound calls to schedule appointments, confirm appointments, and follow up with patients
* Schedule new and existing patient appointments
* Verify insurance benefits as needed to assist with scheduling
* Submit and follow up on insurance pre-authorizations
* Contact insurance companies regarding authorization status
* Manage patient schedules to help maximize production and reduce openings
* Document all communication accurately in the practice management software
* Support front desk operations remotely
* Follow all HIPAA and confidentiality standards

Required Skills

* Excellent written and spoken English
* Strong organizational skills
* Attention to detail
* Comfortable using Google Workspace, email, and cloud-based tools
* Ability to follow instructions and systems
* Reliable internet connection and secure workspace
* Excellent phone etiquette and customer service skills

Important Note

This role involves access to confidential patient and business information. All candidates must agree to strict confidentiality and HIPAA compliance.

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Application & Screening Questions

Are you willing to remain on Zoom with your camera on for the majority of your scheduled workday to support communication, collaboration, and accountability with the team?

Please describe your previous experience as a Virtual Assistant or administrative support.

Have you worked with healthcare, dental, or medical offices before? If yes, please explain.

What does patient confidentiality mean to you?

Describe your home workspace and internet reliability.

Are you comfortable working with sensitive information and following strict privacy rules?

What tools or systems have you used previously (Google Docs, email platforms, CRMs, etc.)?

Why are you interested in long-term remote work?

Please confirm that you are willing to sign a Confidentiality & HIPAA Agreement before starting work.

If this position will be responsible for production goals, same-day treatment scheduling, and filling cancellations, those responsibilities can be added while keeping the screening questions unchanged.

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