Intake Specialist / Customer Service Representative (Phone)

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TYPE OF WORK

Full Time

SALARY

PHP 20,000 - PHP 60,000/month

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

Intake Specialist / Customer Service Representative (Phone)
(Sparkblaze Digital - AQT)

• Location: Remote (Work from Home) / Hybrid
• Salary: PHP 20,000 - PHP 60,000/month DOE (Depending on Experience)
• Employment Type: Full-time
• Work Schedule: Pacific Standard Time (PST) - Monday to Friday

About Sparkblaze Digital

Sparkblaze Digital is a full-service digital marketing agency dedicated to helping startups and growing businesses ignite growth with innovative, results-driven strategies. Our team builds and manages data-driven campaigns — from paid advertising and SEO to landing pages and conversion rate optimization — that generate measurable ROI for our clients.

We work across a wide range of industries, including e-commerce, B2B, SaaS, finance, real estate, home services, and local businesses, helping each one scale smarter and grow faster with tailored strategies. We are a fully remote team transitioning to a hybrid set-up, and we are looking for experienced, high-performing talent to help accelerate our agency's growth.

What You'll Do

As an Intake Specialist / Customer Service Representative, you will be the first point of contact for homeowners reaching out about air quality concerns. Your primary focus is answering inbound calls, qualifying inquiries, and scheduling inspections, while also following up on leads generated through our marketing campaigns to keep the calendar full for our field inspectors.

Your responsibilities may include:

• Answering inbound calls from prospective and existing customers regarding air quality testing and inspection services.
• Conducting intake qualification by gathering property details, customer concerns (mold, musty odors, allergies, radon, etc.), and scheduling preferences.
• Educating callers on AQT's testing process, turnaround times, and pricing in a clear and reassuring manner.
• Scheduling and confirming on-site inspection appointments with field technicians and managing calendar availability.
• Accurately logging all customer interactions, appointment details, and lead status in the CRM system.
• Handling day-to-day customer service inquiries, including rescheduling requests, billing questions, and status updates on test results.
• Following up with customers after their inspection to ensure satisfaction and gather reviews or testimonials.
• Escalating complex or sensitive customer issues to management or the technical team as needed.
• Collaborating closely with the marketing and intake teams to ensure smooth lead handoff and strong call-to-appointment conversion.
• Meeting and exceeding daily and weekly targets for calls handled, appointments booked, and customer satisfaction.

What Are We Looking For?

We are looking for a warm, dependable phone communicator with a genuine interest in helping people. You don't need prior air quality industry experience — you need to be excellent at listening, reassuring, and guiding callers toward a booked inspection.

You should have:

• This role is also open to fresh graduates. Individuals who graduated a 4-year degree course with 1-3 years of experience as a customer service representative, call center agent, intake coordinator, or appointment setter — home services, healthcare, or insurance intake experience is a plus.
• Comfort handling high-volume inbound calls as well as making outbound follow-up calls.
• Excellent written and verbal English communication skills, with a warm, patient, and professional phone manner.
• Strong active listening skills to accurately capture customer concerns and translate them into clear intake notes.
• Proficiency with CRM and scheduling tools (e.g., GoHighLevel, HubSpot, or similar) for logging calls and booking appointments.
• Comfort multitasking between live phone conversations and accurate data entry.
• A willingness to learn basic indoor air quality concepts (mold, radon, VOCs) to speak knowledgeably with customers.
• A reliable internet connection and a quiet home workspace suited for a remote, phone-based role.
• Familiarity with video conferencing and communication tools (e.g., Zoom, Slack) for team coordination.

Who Are We Looking For?

We are looking for A-players — individuals who are empathetic, organized, and take full ownership of the customer experience.

• A Warm Communicator: Puts anxious or concerned homeowners at ease from the very first call.
• A Detail-Oriented Listener: Captures accurate intake information so inspections are scheduled correctly the first time.
• Highly Organized: Keeps the calendar, CRM records, and follow-up tasks clean and current.
• Persistent & Resilient: Follows up consistently with leads without being pushy.
• Coachable: Takes feedback well and continuously refines their phone and intake approach.
• Calm Under Pressure: Handles frustrated or worried customers with patience and professionalism.
• A Strong Collaborator: Works closely with marketing and field inspectors to keep the pipeline and schedule moving smoothly.
• Customer-Obsessed: Genuinely cares about helping families get answers about their home's air quality.

Why Join Sparkblaze AQT Team?

• Remote Flexibility: Fully remote work setup with a fixed and consistent schedule.
• Competitive Pay: A competitive base salary paired with performance incentives.
• Meaningful Work: Help homeowners get clear answers and healthier homes.
• Inbound Lead Support: Benefit from a dedicated marketing team that keeps your call queue full.
• Fast Career Growth: A clear pathway from Intake Specialist into senior CSR or team lead roles as we scale.
• Supportive Environment: A collaborative, customer-first culture built for people who like helping others.

If you're a warm, organized communicator who takes pride in making every caller feel heard — and you're excited to grow your career in customer service — we'd love to hear from you.

Apply now and join the Sparkblaze AQT customer service team.

SKILL REQUIREMENT
Cold Calling Warm Calling Digital Marketing
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