US Dealer Center BDC Coordinator

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: TYPE OF WORK

Any

: SALARY

600

: HOURS PER WEEK

54

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

United States hours: 9 A.M- 6 P.M MDT (UTC?6).
Dealer Center BDC Coordinator
Department: BDC (Business Development Center)
Reports to: Sales Manager
Position Summary
The Dealer Center BDC Coordinator handles high-volume outbound calling on new leads and owns the lead all the way through to a booked, confirmed appointment — including collecting financing information and down payment details up front. Once the appointment is confirmed, the lead is assigned to a Sales Representative. The Coordinator also keeps day-to-day BDC operations running and monitors sales team call/message activity.
Key Responsibilities
Call Activity & Appointment Setting

Make introduction calls on new leads personally
Own the lead through the full cycle until an appointment is booked — no handoff to a Sales Representative until the appointment is confirmed
Maintain a minimum of 100 calls per day
Use approved sales tactics on every call

Financing & Down Payment Pre-Qualification

For leads financing their vehicle, have them complete the credit/finance application before the appointment
Determine the customer's available down payment amount

Appointment Confirmation

Send the standard appointment confirmation template to the customer
Follow up to get the customer to actively confirm the appointment before it counts as booked

Lead Assignment

Personally talk with all incoming leads first — the Coordinator does not simply reassign leads without contact
Once the appointment is set and confirmed, assign the lead to the appropriate Sales Representative
Ensure the Sales Representative has the necessary lead context, financing status, and down payment notes before the appointment

Sales Team Monitoring

Check how many calls each salesperson has made
Check whether salespeople are answering customer messages
Check that they're confirming the appointments
Sned a quick report of how sales persons perform

Customer Activity (Post-Sale)

Contact new leads
Contact old leads
Request reviews from customers with completed vehicle purchases
Two weeks after a sale, offer the customer a paid detailing service (this is a paid add-on, not complimentary)
Send birthday messages

Credit Compliance

Confirm all credit applications are routed to the Lot Manager

Performance-Based Pay Increases
The Coordinator's pay can increase based on performance in the following areas:

Making more calls per day above the 100-call minimum
Setting more confirmed appointments per day
Providing more detailed analysis of how the sales team is performing on their calls, messages, and overall activity

SKILL REQUIREMENT

English Speaking Appointment Setting Sales

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US Dealer Center BDC Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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