Rockstar Virtual Assistant / Customer Service & Dispatch Specialist

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TYPE OF WORK

Full Time

SALARY

30K per month

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

National Dog Poop Scooping franchise

Location: Remote (Work From Home)
Employment Type: Full-Time

We're looking for an exceptional Virtual Assistant to become a key member of our operations team. This is a fast-paced role supporting a growing service company where every call, message, and customer interaction matters.

If you're someone who thrives under pressure, enjoys solving problems, and takes pride in getting things done, we'd love to meet you. This is a long term employment, not a gig.

**Your Responsibilities**
1. Handle a high volume of outbound calls professionally and confidently.
2. Answer inbound calls promptly and provide excellent customer service.
3. Dispatch technicians and manage daily schedules.
4. Update customers and technicians through phone, chat, SMS, and email.
5. Monitor company chat and communication channels throughout your shift.
6. Keep our CRM accurate and up to date.
7. Assist with scheduling, follow-ups, and other operational tasks as needed.

**We're Looking For Someone Who Is:**
1. Excellent at handling heavy call volume.
2. Comfortable making outbound calls for most of the day.
3. Reliable and consistently available during working hours.
4. Highly responsive on chat, and company communication platforms.
5. Diligent, dependable, and detail-oriented.
6. Coachable, humble, and open to feedback.
7. A team player with a "whatever it takes" attitude.
8. A fast thinker who can make good decisions without constant supervision.
9. Organized and able to multitask in a fast-paced environment.
10. Calm under pressure and capable of prioritizing urgent tasks.
11. Happy character and Energetic

**Preferred Qualifications**
1. Experience with Dispatch or Field Service CRMs .
2. Previous experience in customer service, dispatching, or with 3 Years Call Center environment experience.
3. Excellent English communication skills (spoken and written) with great American accent.
4. Strong computer skills and ability to learn new software quickly.
5. Stable high-speed internet connection. Minimum 300mbps.
6. Quiet home office with a professional work environment.
7. Headset with clear microphone.

**What We Value**

We don't expect perfection—we value consistency.

We're looking for someone who:

1. Shows up every day ready to work.
2. Communicates proactively.
3. Takes ownership of their responsibilities.
4. Learns quickly.
5. Supports the team.
6. Maintains a Positive and Happy attitude, even during busy days.

If you're dependable, hungry to learn, and want to grow with a company that values hard work and accountability, we'd love to hear from you.
To Apply:

Please send us:

1. Your Resume
2. Internet speed test results
3. Photo of your Working Desk, headset and Laptop.
4. Computer Specs.
5. 3-5 Minutes Video recording, include the following topic below
-*introducing yourself
-*Why we will hire you
-*description of your experience with customer service, dispatching, or CRM systems.
-*Logical out-of-the-box Questions. Explain How you will put an elephant in a Refrigerator?

When applying, include in the Subject line: "Chicago"
Send video and resume to ----------

SKILL REQUIREMENT
English Speaking English Proficiency Outbound Calls
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