Customer Experience Team Lead — E-Commerce

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: TYPE OF WORK

Full Time

: SALARY

$7 - $10 / hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

We're hiring an exceptional Customer Experience Team Lead to help run and eventually own the CX function at a fast-growing e-commerce company.

This is not a standard support role, and it's not a stepping-stone job. We're looking for a driven, high-energy operator who already knows e-commerce support inside and out — someone ready to lead a team, raise the bar, and become a long-term key player in the business.

If you're looking for "just another CS job," this isn't it.

If you light up when solving problems, coaching teammates, and building systems that actually work — keep reading.

Who You Are

High-energy, upbeat, and genuinely enjoy talking to people
Naturally take ownership — you don't wait to be told
Comfortable jumping into a fast, free-flowing conversation with an American team
The kind of person teammates want to work with — you feel like family, not a "worker bee"
Hold yourself (and others) to a very high standard

What You'll Do

Lead and mentor a small CX team, setting the tone for quality and energy
Handle escalations and the trickiest customer situations personally
Respond to customer inquiries via email and helpdesk (no phone calls)
Resolve order, shipping, and subscription issues quickly and thoughtfully
Build and maintain SOPs, macros, and internal documentation
Track team performance and coach for improvement
Collaborate closely with leadership via Slack on process improvements
Learn our products deeply so the whole team can support customers accurately

Schedule

Full-time (40 hours/week)
Monday–Friday, 9:00 AM–5:00 PM Central Time

Requirements
Must Have

Minimum 2 years professional e-commerce customer support experience
Prior leadership, team lead, or mentoring experience in a CX/support setting
Excellent written English and a warm, engaging communication style
Shopify experience
Experience with a helpdesk platform (Richpanel, Gorgias, or similar)
Google Workspace proficiency
Strong critical thinking and problem-solving skills
Fast learner with new software and products
High-energy, positive attitude with a strong sense of ownership

Nice to Have

Subscription e-commerce experience
ClickUp experience
Stay AI experience
Experience building SOPs or training materials

Compensation

$7–$10 USD/hour depending on experience
Exceptional candidates may be offered higher
13th-month pay
Paid holidays
Long-term, stable position
Clear path to fully own the CX department

Before You Apply
We personally review every application. We care much more about thoughtful, authentic responses than polished or AI-generated ones. Please answer exactly as requested below. Applications that don't follow the instructions won't move forward.
Application Instructions

Application Instructions
Use this exact subject line:
Future CX Leader - [Your First Name]
Then answer the following.
1. In 20 words or fewer, why are you interested in this role?
2. How many years of e-commerce customer support experience do you have? (number only)
3. Which of these tools have you used professionally? (list only those you've used)
Shopify / Gorgias / Richpanel / ClickUp / Google Workspace / Stay AI
4. What is your expected hourly rate for a full-time role?
5. When can you start working? (Immediately / 1 week / 2–4 weeks / later)
6. Do you have a stable full-time work setup?
reliable laptop/desktop (yes/no)
stable internet and power (yes/no)
backup internet and power options (yes/no)
7. Are you comfortable using time tracking and/or screen monitoring tools if required? (yes/no)
(Written – max 150–180 words)
8. Customer says: “I’ve emailed twice and no one has helped me. I regret buying from your company.”
Write the exact email response you would send.

Please keep your entire application concise. We value clear communication.

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Customer Experience Team Lead — E-Commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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