Medical Billing & Patient Care Coordinator (Permanent WFH)

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TYPE OF WORK

Full Time

SALARY

Php45,000–Ph50,000/month (depends on exp

HOURS PER WEEK

40

DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

Company: Call Hero Technologies Inc
Company Website: ----------
Company Location: Burnaby, Canada

** About Call Hero:
Call Hero is a growing Canadian SaaS company that provides AI-powered communication solutions for healthcare clinics, including physiotherapy, chiropractic, dental, and other allied health practices.

** About the Role:
Our client is one of the most established physiotherapy clinics in Ontario, Canada, known for providing exceptional patient care and helping people get back to doing what they love. They take pride in building strong relationships with their patients and are committed to delivering a high standard of service every step of the way.
As their clinics continue to grow, they're looking for an experienced Medical Billing & Patient Care Coordinator to join their team. This role is ideal for someone with hands-on experience in Ontario MVA billing, insurance claims, accounts receivable, and patient communication who enjoys working in a fast-paced and well-organized environment.

!! Remote (Work-from-home)
!! Working Hours: 40hrs per week
!! Full-time

!!! PLEASE READ QUALIFICATIONS BEFORE APPLYING !!!
Please be advised that our company is currently looking for candidates without engagement with other clients or companies.

If you are interested and have relevant experience, please fill out the Google Form and submit your updated resume. ----------

??What We're Looking For:

> At least 1 year of medical billing experience, preferably in a healthcare setting such as Physiotherapy, Chiropractic, Physical Therapy, Dental, Osteopathy, or Naturopathy.
> Previous experience in a healthcare administrative or front desk role is an advantage.
> Fluent in English with excellent written and verbal communication skills.
> Experience with Ontario MVA billing is required.
> Knowledge of Ontario auto insurance processes, including OCF forms, treatment plan submissions, and adjuster communication.
> Experience with WSIB, Extended Health Care (EHC), private pay, and direct insurance billing.
> Experience following up on outstanding Accounts Receivable (AR).
> Proficient in Walnut EMR or a similar cloud-based EMR system.
> Strong customer service skills with professional phone etiquette and confidence handling a high volume of inbound and outbound calls.
> Highly organized, detail-oriented, and able to work independently in a remote setting.

?? What You'll Be Doing:

> Manage Ontario MVA treatment plans and insurance submissions.
> Follow up with insurance adjusters regarding approvals and outstanding claims.
> Handle Accounts Receivable (AR) follow-up, including unpaid balances from insurance companies and lawyers.
> Process WSIB, Extended Health Care (EHC), private pay, and direct insurance billing.
> Welcome new MVA patients, answer inquiries, and provide excellent customer service.
> Manage appointment scheduling, rebooking, and daily administrative tasks.
> Perform billing audits and maintain accurate documentation.

!!! PLEASE READ QUALIFICATIONS BEFORE APPLYING !!!
Please be advised that our company is currently looking for candidates without engagement with other clients or companies.

If you are interested and have relevant experience, please fill out the Google Form and submit your updated resume. ----------

*** If you're looking for a long-term opportunity with a supportive team and already have experience in Ontario medical billing, we'd love to hear from you!

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